Return & Refund Policy

At Evie's Dreamland, your satisfaction is everything to us. We have written this policy to be as clear, honest, and straightforward as possible — so you always know exactly where you stand before, during, and after your purchase. No confusing legal jargon. Just plain, honest information.

📌 Important Summary — Please Read Before You Buy

We want you to have complete clarity on our return and refund policy before you make a purchase. Here are the key facts at a glance:

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We give you a full 30 calendar days from the date your order is delivered to decide whether you would like to return it. This gives you ample time to inspect your purchase properly and make a confident, unhurried decision — no pressure whatsoever.

We use the carrier's confirmed delivery date as the official start of your return window. You can find this date in the tracking history provided by the carrier (USPS, UPS, FedEx, or any other carrier assigned to your shipment). If you are unsure of your delivery date, contact us and we will confirm it for you.

To protect the quality and integrity of every product we offer, we can only accept items for return if they meet the following conditions. Please review these requirements carefully before initiating a return request.

For hygiene, safety, and product integrity reasons, certain categories of items are not eligible for return under any circumstances — unless they arrive damaged, defective, or are incorrect. We always make this clear on the product page before you purchase.

Starting a return with Evie's Dreamland is easy. Simply follow these steps and our team will guide you through the rest. Please do not send any items back to us without first completing Step 1 and receiving your Return Authorization (RA) number, as unauthorised returns cannot be processed.

Because Evie's Dreamland fulfils orders through a network of authorised warehouse facilities across the United States, the correct return address will vary depending on your specific order and which facility originally processed your shipment. The exact return address is provided to you in your Return Approval email, after Step 3 of the return process above.

Return shipping costs depend entirely on the reason for your return. We believe this is the fairest approach — if the problem is on our end, we cover the cost. If you simply changed your mind, we ask that you cover the return postage. Here is exactly how it works:

We believe that charging customers a fee simply to process a return is fundamentally unfair. When you return an item to us within our 30-day return window and it meets our eligibility requirements, you will receive a full refund of the product price with no restocking fee, no handling fee, and no hidden deductions.

The only amounts that are not refunded in a standard change-of-mind return are: (1) the original outbound shipping cost paid at checkout, and (2) the return shipping cost if you are responsible for it (see Section 6). Your product price itself is always refunded in full — zero fees, zero deductions from the item value.

Every return request must be accompanied by a valid proof of purchase. This is a straightforward step that allows us to quickly locate your order, verify your purchase details, and process your return and refund without unnecessary delays.

Accepted Forms of Proof of Purchase:

We perform thorough quality checks on every order before dispatch. However, if your order arrives damaged, defective, or if you receive an item that does not match what you ordered, we sincerely apologise and we will prioritise resolving your case immediately. You will not be left out of pocket for any error on our part.

What to Do If Your Item Arrives Damaged or Incorrect:

Once we receive your returned item at our authorised warehouse, we begin the inspection and refund process. Here is the complete, honest timeline so you always know what to expect:

We only issue refunds directly back to the original payment method used when the order was placed. We do not issue refunds as cash, cheques, bank transfers, or to a different payment method than the one used for the original purchase.

If you have been notified that your refund has been approved and processed, but you have not yet seen the credit appear in your account after 10 business days, please follow these steps before contacting us:

In most cases, approved returns result in a full refund of the product price. However, there are specific circumstances where only a partial refund may be issued. We always communicate the reason clearly and fairly before applying any deduction.

Circumstances Where a Partial Refund May Apply:

We want to be completely transparent about our exchange policy so there are no surprises. Here is exactly how exchanges work at Evie's Dreamland:

We process orders quickly to get them to you as fast as possible. Because of this, the window for cancellations is limited. We allow order cancellations within 24 hours of the time of purchase. After this 24-hour window, your order will typically have entered active processing or have been handed to the carrier for dispatch, making cancellation no longer possible.

Address changes can only be made within 24 hours of placing your order. Once this window has passed, your order will typically have been dispatched and the address will be locked into the carrier's system — at which point we are unable to redirect the package.

If you notice an error in your delivery address, please email us immediately at eviesdreamlands@gmail.com with your order number and the corrected address.

If you received an Evie's Dreamland item as a gift — meaning it was marked as a gift when purchased and shipped directly to you as the recipient — you are still eligible to return it within 30 days of delivery, provided it meets our standard return eligibility requirements.

Contact & Business Information

Our customer support team is here to help with any questions or concerns about your return or refund. We are available Monday through Friday, 9:00 AM – 5:00 PM EST. Please always include your order number in any communication.

We reserve the right to update this Return & Refund Policy at any time to comply with changes in consumer protection law, business operations, or carrier policies. Any updates will be posted on this page with a revised "Last Updated" date at the top. We encourage you to review this policy before making a purchase, particularly if some time has passed since your last order.

By placing an order on eviesdreamland.com, you confirm that you have read and understood this Return & Refund Policy as it applies to your purchase at the time of ordering.

Policy Last Updated: March 24, 2026  |  EIN: 27-4608897  |  Website: eviesdreamland.com

This Return & Refund Policy applies to all purchases made through Evie's Dreamland, operated by World Wide Social Media LLC, at eviesdreamland.com.

Related Policies:  Shipping Policy  |  Privacy Policy  |  Terms of Service