Shipping Policy

At Evie's Dreamland, operated by World Wide Social Media LLC, we are fully committed to delivering your orders quickly, safely, and with complete transparency. This policy covers everything you need to know — from shipping costs and timelines to packaging, tracking, and what happens if something goes wrong.

We currently ship exclusively to addresses within the United States of America. Every US state is covered — including Alaska, Hawaii, and US territories — subject to carrier availability at your specific delivery address.

We are continuously working to expand our shipping reach. Any updates to our shipping destinations will be announced directly on our website at eviesdreamland.com and will be reflected in an updated version of this policy.

All product prices on eviesdreamland.com are displayed in United States Dollars (USD). Product prices are displayed in USD, and applicable shipping costs and taxes are shown at checkout before you complete your purchase.

The total shown at checkout includes the applicable product prices, shipping charges, discounts, and taxes before you complete your purchase.

Shipping is simple and transparent. Your shipping cost is based on your order total and is shown clearly before you complete your purchase.

Complete Shipping Rate Table

Evie's Dreamland is a US-based business located in New York, operated by World Wide Social Media LLC. To ensure your order is picked, packed, and dispatched as efficiently as possible, we work with a network of authorised professional fulfilment centres located both in the United States and overseas. Depending on the item you order, your package may ship from a U.S. or an overseas fulfilment facility, and orders containing items from different facilities may arrive in separate packages.

Depending on which product(s) you order and their availability, your items may be dispatched from the fulfilment centre best positioned to serve your delivery address quickly. This strategic approach allows us to minimise transit times and maintain the highest standards of care for every order.

Our daily order cut-off time is 5:00 PM Eastern Time (EST, New York). This is the deadline by which an order must be placed in order for processing to begin on the same business day.

Order processing time is the period between when you place your order and when it is physically handed to the carrier for dispatch. During this period, our fulfilment team verifies your payment, picks and quality-checks your items, packs them securely, and prepares your shipping label.

Once processing is complete and your order is handed to the carrier, you will receive your Shipping Confirmation email with your tracking number within 24 hours. Please refer to Section 7 for your full estimated delivery timeline.

Your total delivery time is the sum of your processing time (Section 6) plus your transit time. Transit time begins on the day your order is handed to the carrier and ends when it is delivered to your address.

Every single order we dispatch is fully trackable. Once your parcel has been handed to the carrier, you will receive a Shipping Confirmation email within 24 hours containing your unique tracking number, a direct clickable link to the carrier's live tracking page, the carrier's name, and your estimated delivery window.

We take enormous care in how every order is packed. Our packaging standards are designed to ensure your items arrive in perfect condition, no matter where in the US they are being delivered to or how long the journey takes.

Providing an accurate and complete delivery address is critically important. Once an order is dispatched, we cannot change the delivery address, and the carrier will attempt delivery only at the address provided at checkout. Your address must include the recipient's full name, complete street address (including house/apartment/unit number), city and state, ZIP code, and a valid phone number.

We understand that sometimes plans change. If you need to cancel your order, you must do so within 24 hours of placing it, and before it has entered active processing or been dispatched. After this window, we cannot guarantee that your order can be stopped.

To request a cancellation, email us immediately at support@eviesdreamland.com with the subject line "Order Cancellation Request — [Your Order Number]". We will confirm whether the cancellation is possible and process a full refund if approved. If your order cannot be cancelled, you may return it once received — please visit our Refund & Returns Policy for full details.

If you have noticed an error in your shipping address after placing your order, please contact us as quickly as possible — ideally within 2 hours of your purchase. The faster you contact us, the more likely we will be able to update your address before processing begins.

To request a change, email support@eviesdreamland.com with the subject "Address Change Request — [Your Order Number]", including your full order number and the complete corrected delivery address. We will confirm by reply whether the change has been successfully made before dispatch.

Occasionally, a delivery attempt may be unsuccessful. If a package is returned to us, we will notify you by email. We can re-ship to a corrected address (additional shipping charges apply) or refund the product cost only (original shipping is non-refundable).

We take every precaution to ensure your order is perfectly packed before dispatch. However, if your order arrives damaged, please: (1) keep all packaging and the damaged item(s) intact, (2) take clear photos of the outer box, inner packaging, and all damaged items, and (3) email us with the photos and your order number within 48 hours of delivery. We will arrange a free replacement shipment or issue a full refund for all verified damage claims.

If you receive your order and find that an item is missing, or that you have received an incorrect item, please contact us at support@eviesdreamland.com within 48 hours of delivery with your order number (and a clear photo if you received the wrong item).

Delayed packages: If your tracking shows no updates for an extended period but your parcel is not yet confirmed as delivered, please wait up to 5 additional business days beyond your estimated delivery date before contacting us, as many delays resolve themselves during this period.

Lost packages: A package is considered potentially lost if tracking has shown no movement for more than 15 business days. Contact us at support@eviesdreamland.com and we will open a formal carrier investigation on your behalf at no cost to you, keep you informed, and — once the carrier officially confirms the package as lost — offer a full replacement shipment or a 100% refund, your choice.

Once your tracking status updates to "Delivered", the carrier has physically scanned your parcel as delivered at or near the address provided. If it shows delivered but you cannot find it, please check around your property, ask immediate neighbours, contact your local carrier depot, and wait 24 hours (tracking can update ahead of actual delivery).

Package theft ("porch piracy"): If you believe your delivered package has been stolen, please file a police report and obtain a report number, then contact us at support@eviesdreamland.com with your order number, tracking number, and the police report number.

Our listed prices are exclusive of sales tax. Applicable sales tax, if any, is calculated based on your delivery address and clearly displayed at checkout before you submit payment. As an e-commerce business based in New York, we collect and remit sales tax in accordance with applicable state and local tax laws. If no sales tax applies to your delivery location under current law, your order will show $0.00 in sales tax.

As we currently ship exclusively within the United States, no import duties, customs fees, or international tariffs apply to any orders placed through our store.

To ensure a smooth delivery, we ask that you provide a complete and accurate shipping address; monitor your tracking and be available for delivery; respond promptly to carrier notifications; inspect your order upon delivery and report any issues to support@eviesdreamland.com within 48 hours; use a valid, actively monitored email address; and collect parcels held at carrier facilities promptly (parcels not collected within the carrier's holding period, typically 5–10 business days, will be returned to us and re-shipping charges will apply).

On every order, you can expect: accurate product listings; clear communication (order confirmations, dispatch notifications, tracking, and proactive notice of significant delays); price transparency with no hidden charges; careful, quality-checked order fulfilment; responsive support (Monday–Friday, 9:00 AM–5:00 PM EST, with responses aimed within one business day); and fair resolution of any verified issue (replacement or full refund), taking full responsibility for errors made on our end.

You will receive an Order Confirmation email immediately after purchase and a Shipping Confirmation email within 24 hours of dispatch (containing your tracking number, carrier, tracking link, and estimated delivery window). A basic packing slip may be included in your package (without pricing). If you require a formal invoice or detailed receipt, email support@eviesdreamland.com and we will provide one promptly. We retain order records securely for a minimum of 7 years.

We are committed to reducing our environmental footprint by using recyclable outer packaging where possible, choosing right-sized boxes to reduce waste, minimising single-use plastic, and using biodegradable void fill where available. You can help by reusing our boxes, recycling cardboard and paper, and checking local recycling guidelines for any plastic elements. Our sustainability efforts are an ongoing journey, and we are committed to making meaningful improvements each year.

All transactions are processed through secure, encrypted payment gateways. Our website uses SSL (HTTPS) encryption, and we do not store your full payment card details on our servers. All orders are subject to standard fraud screening; orders flagged for review may be held, and we will contact you by email if additional verification is needed.

During peak shopping periods and major US holidays (such as Black Friday, Cyber Monday, Christmas, Valentine's Day, Mother's/Father's Day, and back-to-school season), both processing and carrier transit times can be longer than usual. During these periods, processing may extend to 5–7 business days. If you need your order by a specific date, please order well in advance, or contact us at support@eviesdreamland.com before ordering for an honest assessment.

25. Business & Contact Information

Our support team is available Monday through Friday, 9:00 AM – 5:00 PM EST. Please include your order number in all communications to help us assist you faster.

We reserve the right to update, modify, or revise this Shipping Policy at any time. When we make changes, the "Last Updated" date at the top of this page will be revised, and for significant changes affecting pricing, shipping destinations, or delivery timelines, we will post a notice on our website homepage. Any policy in effect at the time you placed your order remains applicable to that specific order.

Policy Last Updated: September 6, 2026  |  Operated by: World Wide Social Media LLC  |  Website: eviesdreamland.com

Related Policies:  Returns & Refunds  |  Privacy Policy  |  Terms of Service