Refund policy
Return & Refund Policy
At Evie's Dreamland, we want your shopping experience to feel simple, clear, and reassuring. This policy explains how returns, refunds, exchanges, cancellations, and related requests are handled.
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📅
7
Day Return Window
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💰
10
Business Days
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🚫
$0
Restocking Fees
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⏱️
24h
Cancellation Window
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📌 Important Summary
Please review these key points before requesting a return or refund.
Return Window: 7 calendar days from the confirmed delivery date.
Item Condition: Unworn, unwashed, unused, with original packaging and tags where applicable.
Change-of-Mind Returns: Customer is responsible for return shipping.
Damaged / Incorrect Items: We cover applicable return shipping for verified errors on our part.
Restocking Fee: None.
Refund Method: Original payment method.
Refund Processing: Within 10 business days after approval and inspection.
Return Address: Provided after the return is approved.
☰ Quick Navigation
1. Our 7-Day Return Window
How long you have to request a return
We give you 7 calendar days from the confirmed delivery date to request a return.
The return period begins on the date your carrier confirms that the package was delivered.
Returns requested after the 7-day window generally cannot be accepted. Please inspect your order promptly after delivery.
2. Return Eligibility Requirements
Conditions your item must meet
To be eligible for a return, the item should meet the following requirements:
- Item is in the same condition as delivered.
- Item is unworn, unwashed, and unused.
- Original tags, labels, packaging, and accessories are included where applicable.
- Return is requested within 7 calendar days of delivery.
- Items that have been worn, washed, used, or altered.
- Items missing original tags or packaging where required.
- Items damaged through customer use after delivery.
- Unauthorized returns sent without approval.
3. Non-Returnable & Final Sale Items
Items that are not eligible for standard returns
Certain items may not be eligible for return because of hygiene, personalization, or sale restrictions.
- Personal care or intimate products where applicable.
- Items that have been opened from sealed packaging where applicable.
- Custom or personalized products.
- Gift cards.
- Products clearly marked as Final Sale.
If a normally non-returnable item arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue.
4. How to Start a Return
Simple step-by-step return process
Email support@eviesdreamland.com with the subject “Return Request — [Your Order Number]”. Include your order number, item(s) you want to return, and the reason for the request.
We review your request and may ask for additional information or photographs when necessary.
If approved, we provide the applicable return instructions and authorized return address.
Package the item securely and use the return address provided by us. Tracking is strongly recommended.
Once the return is received and approved after inspection, the refund is processed to the original payment method.
Please wait for return instructions before shipping an item.
5. Return Shipping Address
Where your approved return should be sent
Because orders may be fulfilled through authorized facilities in the United States, the correct return address may vary by order.
Evie's Dreamland — World Wide Social Media LLC
Apt 2, 458 West 143rd Street
New York, NY 10031
United States
Important: Your approved return address may be different from the registered business address. Always use the return address provided in your return instructions.
6. Who Pays Return Shipping Costs
Return postage depends on the reason for the return
- You received a damaged item.
- You received a defective item.
- You received an incorrect item.
- You changed your mind.
- You ordered the wrong size, color, or style.
- The product matches the listing but is not what you expected.
7. Restocking Fees
There are no restocking fees
We do not charge a restocking fee for eligible returns.
For standard change-of-mind returns, the original outbound shipping cost and any return shipping cost that is the customer's responsibility are not refunded.
8. Proof of Purchase
Information needed to verify your order
Every return request must be associated with a valid purchase in our system.
- Order confirmation email.
- Order number or Order ID.
- Email address used to place the order.
We may be unable to process a return that cannot be matched to an order in our system.
9. Damaged, Defective, or Incorrect Items
What to do if your order arrives with an issue
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please report damaged, defective, or incorrect items within 48 hours of confirmed delivery and include photographs of the item and packaging.
What to Send Us
- Your order number.
- Clear photographs of the item.
- Photographs of the packaging when relevant.
- A short description of the problem.
For verified damaged, defective, or incorrect items caused by an issue on our end, we may provide a replacement or refund and cover applicable return shipping.
10. Refund Processing & Timeline
What happens after we receive your return
Your return arrives at the authorized processing facility.
The item is inspected to confirm that it meets the return requirements.
You will be notified if the return is approved or declined.
Approved refunds are processed to the original payment method within 10 business days.
After we process the refund, your bank or payment provider may require additional time to post the credit.
11. How Refunds Are Issued
Where your refund goes
Refunds are issued to the original payment method used for the purchase.
- Eligible product price.
- Original shipping charges when the return is due to an error on our part.
- Applicable return shipping costs covered by us for verified issues.
- Original outbound shipping for standard change-of-mind returns.
- Return shipping paid by the customer for change-of-mind returns.
- Any applicable deduction resulting from an item not meeting return requirements.
12. Late or Missing Refunds
What to do if your refund has not appeared
If your refund has been processed but has not appeared in your account, we recommend:
- Check your bank or card account.
- Contact your bank or card issuer to ask whether the refund is pending.
- Allow additional processing time after the refund is issued.
- If the refund still has not appeared, contact us at support@eviesdreamland.com with your order number.
Once a refund is processed by us, the time required for your financial institution to post the credit is outside our control.
13. Partial Refunds Explained
When a full refund may not apply
Most eligible returns receive a full refund of the eligible product price. A partial refund may be considered if the returned item does not fully meet the stated return requirements but retains some resale value.
- Signs of use or wear.
- Missing tags or packaging.
- Missing accessories or components.
- Other condition issues affecting resale value.
If a deduction is considered, we will communicate the reason and applicable amount.
14. Exchanges
How product exchanges work
If an item is verified as damaged, defective, or incorrect due to an error on our part, we may provide a replacement at no additional product cost.
We do not offer direct size or color swaps. Instead, customers should follow the standard return process and place a new order for the desired item.
15. Order Cancellations
Cancellation requests must be made within 24 hours
Orders may be cancelled within 24 hours of purchase. After this period, the order may already be processing or in transit and cancellation may no longer be possible.
To request a cancellation, email support@eviesdreamland.com as soon as possible with the subject line “Order Cancellation — [Order Number]”.
If a cancellation is approved, the refund will be issued to the original payment method.
If the order has already been processed or shipped, you may need to wait for delivery and then follow the standard return process.
16. Changing Your Shipping Address
Address changes are limited to the first 24 hours
Shipping address changes can generally be requested within 24 hours of placing the order.
If you notice an address error, contact us immediately at support@eviesdreamland.com and include your order number and corrected address.
Once an order has been dispatched, we may be unable to change or redirect the shipping address. Additional shipping costs caused by an incorrect address provided by the customer may be the customer's responsibility.
17. Lost or Stolen Packages
What happens when a package goes missing
If tracking shows that a package has not moved for an extended period and has not been confirmed as delivered, contact us at support@eviesdreamland.com. We will review the shipment and work with the carrier where appropriate.
Packages confirmed as delivered by the carrier but subsequently stolen from the delivery location are generally not the responsibility of Evie's Dreamland. Customers should contact the carrier and, where appropriate, local law enforcement.
18. Gift Returns
Returns for items purchased as gifts
Gift recipients may request a return within the applicable 7-day return window provided the item meets the standard return requirements.
Where applicable, the eligible value may be issued as store or gift credit rather than refunded directly to the recipient.
The refund will generally be issued to the original purchaser's payment method.
For assistance with a gift return, contact support@eviesdreamland.com with the order information available to you.
19. Refused & Abandoned Shipments
When a delivery is refused or not collected
If you refuse a delivery without first contacting us, the package may be returned to the fulfillment facility. Any applicable return shipping costs may be deducted from the refund.
If a package is returned because it was not collected or because delivery attempts were unsuccessful, additional shipping costs may apply if you request that the order be shipped again.
If the package is returned to us, we will contact you regarding the available options, including possible re-shipment or refund after applicable shipping costs.
20. Contact & Business Information
If you have questions about a return, refund, cancellation, or order, please contact our customer support team. Please include your order number whenever possible.
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🏢
Legal Entity
World Wide Social Media LLC
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📍
Business Address
Apt 2, 458 West 143rd Street
New York, NY 10031 United States |
🔄 Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our business operations, services, or applicable requirements. Updates will be posted on this page with a revised “Last Updated” date.
By placing an order through eviesdreamland.com, you acknowledge that you have reviewed the Return & Refund Policy applicable at the time of your purchase.
Policy Last Updated: September 6, 2026 | Website: eviesdreamland.com
This Return & Refund Policy applies to purchases made through Evie's Dreamland, operated by World Wide Social Media LLC.
Related Policies: Shipping Policy | Privacy Policy | Terms of Service | Cancellation Policy