Frequently Asked Questions (FAQ)

❓  Frequently Asked Questions (FAQ)

 

Welcome to our FAQ section! This detailed guide is designed to answer your most common questions regarding ordering, shipping, returns, and our unique Print-on-Demand (POD) process at Evie's Dreamland.

 

1. Do you offer Cash on Delivery (COD)?

 

Yes, we do offer Cash on Delivery (COD) in select regions only. To determine if COD is a payment method available for your order, simply proceed through the checkout process. All available and secure payment options for your specific location will be clearly displayed. If you don't see the COD option, we encourage you to use our secure online payment methods for the fastest possible order processing and shipping.

 

2. How long does shipping take? (Fulfillment and Transit)

 

Understanding the timeframe for your custom Print-on-Demand apparel is crucial. Shipping involves two distinct steps:

  • Fulfillment/Processing Time: This is the time required to custom-print, package, and prepare your unique item. Our Print-on-Demand process typically takes 2–7 business days. This is where your chosen design is applied to your apparel.

  • Shipping/Transit Time: Once your order is fulfilled, it is shipped. Delivery usually takes an additional 3–7 business days, depending on your location and the shipping method selected at checkout.

In total, please allow 5 to 14 business days for your custom Print-on-Demand order to arrive. This timeframe ensures quality and care in the creation of your unique apparel.

 

3. Can I return or exchange an item? (Our Returns Policy)

 

Our returns policy is specifically tailored to our Print-on-Demand model, focusing on quality assurance. We prioritize making sure your unique item is perfect.

  • Returns Accepted: We offer returns or full refunds only for items that arrive damaged, defective, or incorrect (e.g., the wrong design or color was sent due to a production error). You must contact us within 30 days of delivery with photographic proof of the issue to initiate a returns request.

  • Returns NOT Accepted: We do not accept returns or exchanges for a change of mind or for ordering the incorrect size. Since your apparel is Print-on-Demand and custom-made for you, please refer to the detailed size chart before purchasing to guarantee the perfect fit. This policy helps us maintain sustainability and keep our unique designs available.

 

4. How do I track my order?

 

Once your custom Print-on-Demand order has successfully completed the fulfillment process (typically 2–7 business days) and is dispatched for shipping, you will receive an automated shipping confirmation via email or SMS. This notification will include your tracking number and a direct link to the carrier's website, allowing you to monitor your apparel during transit. If you have any issues with the tracking number, please contact us.

 

5. What sizes do you offer?

 

We offer a wide range of sizes, typically from Small (S) up to 4XL, depending on the specific product and apparel style. To ensure you choose the correct size for your Print-on-Demand item:

  • Please consult the detailed size chart provided on each product page before finalizing your purchase.

  • We strongly recommend comparing the measurements in the size chart with a favorite piece of clothing you already own.

 

6. What if my order is lost during shipping?

 

If your Print-on-Demand order does not arrive within the expected timeframe and tracking information stops updating, please contact us immediately. We will investigate the issue with our shipping partner. If the package is confirmed as lost, we will initiate a claim and send a replacement of your custom apparel at no extra cost.

 

7. Why is the fulfillment time longer than standard retail?

 

The fulfillment time is longer because your order is Print-on-Demand. Standard retail ships pre-made items. We start with a blank garment and print your unique design only after you place the order. This ensures quality control and allows us to offer many more exclusive apparel options.

 

8. What material are your products made from?

 

Most of our apparel is crafted from high-quality, durable cotton or a soft poly-cotton blend, depending on the specific product type. We focus on comfort and long-lasting wear. You can find specific material details on the product page, which contributes to the overall quality of your Print-on-Demand item.

 

9. Can I change my address after placing my order?

 

If you need to change your shipping address, please contact us immediately (within 2 hours of placing the order). Once the order enters the Print-on-Demand fulfillment phase, we cannot guarantee that the address can be changed, which may result in shipping delays or issues.

 

10. How secure are my payments?

 

All payments on Evie's Dreamland, including COD (where available), are processed through secure, encrypted systems. We respect your privacy, and your payment information is never stored by our website. We are committed to secure transactions for all apparel purchases.