Cancellation Policy

We understand that circumstances change. This policy explains when and how you can cancel an order placed at Evie's Dreamland and how refunds are processed.

Evie's Dreamland is operated by World Wide Social Media LLC, a New York limited liability company. This policy applies to orders placed through eviesdreamland.com.

If applicable law provides greater consumer rights than this policy, those rights are not limited by this policy.

1. 24-Hour Cancellation Window

Customers may request cancellation within 24 hours of placing an order, provided the order has not already been fulfilled or shipped. We will make reasonable efforts to stop processing when a request is received within this window.

If the cancellation is approved within the eligible window, we will issue a full refund to the original payment method.

2. Eligibility for Cancellation

A cancellation request is eligible for consideration when it is submitted within the 24-hour cancellation window and the order has not already been fulfilled or shipped.

Submitting a cancellation request does not by itself guarantee that the order can be canceled. Orders may enter processing shortly after purchase, and we cannot guarantee that changes or cancellations will be possible once fulfillment has begun.

3. How to Request a Cancellation

Email support@eviesdreamland.com as soon as possible with the subject line "Order Cancellation — [Order Number]". Include your order number and the email address used at checkout.

You may also call us at +1 (917) 426-6809.

4. Cancellation Requests After 24 Hours

After 24 hours, cancellation is not guaranteed because an order may already be in fulfillment or transit. If the order has shipped, please wait for delivery and follow our 7-Day Return & Refund Policy, when applicable.

5. Orders Already Fulfilled or Shipped

If an order has already been fulfilled or shipped, we may not be able to cancel it. In that situation, cancellation is not guaranteed.

Once the order has been delivered, customers may review our 7-Day Return & Refund Policy to determine whether the order is eligible for a return or refund.

6. Order Changes & Address Corrections

If you need to change an item, size, color, shipping address, or other order information, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate a requested change before fulfillment begins, but changes are not guaranteed once an order has entered processing or has been shipped.

Customers should review their order information carefully before completing checkout.

7. Refunds for Approved Cancellations

Approved cancellations receive a full refund to the original payment method.

Once a refund has been initiated, the time required for the funds to appear in the customer's account depends on the payment provider and financial institution.

8. Cancellation Confirmation

When a cancellation is approved, we will provide confirmation through the contact information associated with the order when reasonably possible.

If you do not receive confirmation, please contact us and provide your order number so we can review the status of your request.

9. Applicable Consumer Rights

This policy is intended to describe our standard cancellation process. If applicable federal, state, or local law provides consumers with rights that differ from or exceed the terms stated here, those legal rights will apply.

10. Contact & Business Information

Need Help?

Contact us as soon as possible. The sooner we hear from you, the more likely we can accommodate your request.