Contact us
Contact Evie's Dreamland
Have a question about your order, a product, or one of our policies? Our team is ready to help. Reach us by email or live chat, and we will get back to you as quickly as possible.
Email Us
The best way to reach us. Send a message anytime and we will respond as soon as reasonably possible during business hours.
support@eviesdreamland.comLive Chat
Click the chat button in the bottom-right corner of any page to contact our team when live chat is available.
Business Hours
Saturday: Closed
Sunday: Closed
Our Location
Apt 2, 458 West 143rd Street
New York, NY 10031, USA
Business Information
New York, NY 10031
United States
Closed Weekends & US Federal Holidays
Need to Cancel an Order Urgently?
Orders can only be cancelled within 24 hours of being placed. If you need to cancel, email us immediately with the subject line: "URGENT: Order Cancellation — [Order Number]". See our Cancellation Policy for full details.
Frequently Asked Questions
Many common questions are answered below. You may find what you need without waiting for a response.
Where is my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your account. See our Shipping Policy for delivery timeframes.
Can I cancel my order?
Yes, but only within 24 hours of placing it. After that, your order has typically entered processing. Email us immediately at support@eviesdreamland.com. See our Cancellation Policy.
How do I return an item?
Email us at support@eviesdreamland.com with your order number and reason for return, and we will provide instructions. Please read our Refund Policy first.
How long does shipping take?
We process most orders within 1 to 2 business days. Delivery typically takes 5 to 10 business days depending on your location. Full details are in our Shipping Policy.
My item arrived damaged. What should I do?
Please email us within 7 days of delivery at support@eviesdreamland.com with your order number and clear photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
When will my refund appear?
Once approved, refunds typically take 5 to 10 business days to appear, depending on your payment method. We will email you when the refund is initiated. See our Refund Policy.
Do you ship internationally?
At this time, we ship within the United States only, to all 50 states including Alaska and Hawaii. We hope to expand in the future and will update our Shipping Policy when that changes.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed through a PCI-DSS Level 1 certified gateway. See our Payment Policy.
Is my personal information safe?
Yes. We use SSL/TLS encryption across our entire website and never store your full payment card details. Your information is handled per our Privacy Policy.
Looking for Our Policies?
All of our store policies are available below.
Evie's Dreamland
A Trading Name of World Wide Social Media LLC | New York, NY, United States