Contact Evie's Dreamland

Send Us a Message

Fill out the form below and a member of our team will respond within 24 to 48 business hours. All fields marked with an asterisk (*) are required.

Business Information

What to Expect After You Write to Us

Need to Cancel an Order Urgently?

Orders can only be cancelled within 24 hours of being placed. If you need to cancel, act immediately and use the subject line:

See our Cancellation Policy for full details.

Where is my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. Use that number on the carrier's website to track your delivery in real time. You can also view your order status by logging into your account at eviesdreamland.com. See our Shipping Policy for delivery timeframes.

Can I cancel my order?

Yes, but only within 24 hours of placing your order. After that, your order has typically entered processing and cannot be cancelled. If you need to cancel, email us immediately at eviesdreamlands@gmail.com with the subject line "URGENT: Order Cancellation — [Order Number]." Read our full Cancellation Policy for details.

How do I return an item?

To initiate a return, please email us at eviesdreamlands@gmail.com with your order number and the reason for your return. We will review your request and provide you with return instructions. Please read our Refund Policy to understand return eligibility and timeframes before submitting your request.

How long does shipping take?

We process and ship most orders within 1 to 3 business days. Delivery after shipping typically takes 5 to 10 business days depending on your location and the shipping method selected at checkout. Full details, including expedited options, are available in our Shipping Policy.

My item arrived damaged. What should I do?

We are very sorry to hear that. Please email us within 7 days of delivery at eviesdreamlands@gmail.com with your order number and clear photos of the damaged item and its packaging. We will arrange a replacement or full refund at no cost to you. Do not discard the packaging before contacting us, as it may be needed for the carrier's damage claim.

When will my refund appear?

Once we approve and initiate your refund, it typically takes 5 to 10 business days for the funds to appear in your account, depending on your payment method and financial institution. PayPal refunds typically appear within 3 to 5 business days. We will email you a confirmation when the refund is initiated. See our Refund Policy for full details.

Do you ship internationally?

At this time, we ship within the United States only. We ship to all 50 states, including Alaska and Hawaii. We are not currently able to accept orders with delivery addresses outside the United States. We hope to expand our shipping coverage in the future and will update our Shipping Policy when that changes.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Elo, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed through a PCI-DSS Level 1 certified payment gateway. There are no surcharges for any payment method. See our Payment Policy for full details.

How do I use a discount code?

Discount codes can be entered in the "Discount code" field on the Cart page or during the checkout process. Enter the code exactly as it was provided to you, as codes are case-sensitive. The discount will be applied to your order subtotal immediately. Only one discount code may be used per order. Codes cannot be applied after an order has been placed.

Is my personal information safe?

Yes. We take your privacy very seriously. We use SSL/TLS encryption across our entire website and never store your full payment card details. Your personal information is handled in accordance with our Privacy Policy. California residents have additional rights under our California Privacy Disclosure.

I received the wrong item. What should I do?

We sincerely apologize for any fulfillment error. Please email us at eviesdreamlands@gmail.com with your order number, the name of the item you received, and a photo of the item received and its label. We will arrange to send the correct item and provide a prepaid return label for the incorrect one at no cost to you.

Do you charge sales tax?

Sales tax is automatically calculated at checkout based on your delivery address and applicable state law. As a New York-based business, we collect New York State and local sales tax on orders delivered within New York. If sales tax applies to your order, it will be clearly itemized before you submit payment. We comply fully with all applicable US sales tax regulations. See our Payment Policy for details.