Payment Policy

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We Accept All of the Following

Payment Method	Type	Additional Fee	Processing Time
Visa / Mastercard / Amex / Discover	Credit & Debit Card	None	Instant authorization
Diners Club / JCB / UnionPay / Elo	Credit Card	None	Instant authorization
Apple Pay	Digital Wallet	None	Instant authorization
Google Pay	Digital Wallet	None	Instant authorization
Shop Pay	Accelerated Checkout	None	Instant authorization
PayPal	Digital Payment Account	None	Instant authorization

No Surcharges: Evie's Dreamland does not charge any additional processing fees, surcharges, or convenience fees for any payment method. The price you see at checkout is the price you pay — no surprises. In compliance with applicable United States law, including regulations in states such as California, New York, and Texas, we do not impose payment card surcharges on any transaction.

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How Prices Are Displayed and Charged

• Product prices exclude sales tax: All product prices listed on our website are exclusive of sales tax. Sales tax is calculated separately based on your delivery address and is added to your order total at checkout before you submit payment.
• Shipping costs are separate: Shipping fees are not included in product prices. They are calculated at checkout based on your location and selected shipping method, and are displayed in full before you submit payment.
• Complete order total before payment: Before you submit payment, you will see a complete itemized breakdown of your order, including the product price(s), shipping cost, and applicable sales tax. The total shown at the final checkout review is the exact amount that will be charged to your payment method.
• No post-order price increases: If a price changes after you have submitted your order and your payment has been authorized, we will honor the price displayed at the time you completed checkout. We do not retroactively increase prices on confirmed orders.

How Sales Tax Works on Your Order

As an e-commerce business headquartered in New York, we are required by United States federal and state law to collect and remit sales tax in states where we have a tax nexus. The applicability and rate of sales tax on your order depends on your delivery address and current state tax law.

Our checkout system automatically calculates the applicable sales tax for your delivery address in real time. If sales tax applies to your order, it will be clearly itemized on your checkout summary page, on your order confirmation email, and on your receipt. If sales tax does not apply to your location under current law, your order will show $0.00 in tax.

New York Customers: As our business is registered in New York, we are required to collect New York State and applicable local sales tax on orders delivered within New York.

Tax-Exempt Purchases: If you believe your purchase qualifies for sales tax exemption, please contact us at eviesdreamlands@gmail.com before placing your order.

Our Sales Tax Compliance Commitment

We comply fully with all applicable United States federal and state sales tax regulations, including the South Dakota v. Wayfair, Inc. economic nexus standards. All sales tax collected is remitted directly to the appropriate state and local tax authorities. We do not retain sales tax revenue; it is held in trust for remittance to the government.

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Our Payment Security Standards

• PCI-DSS Level 1 Compliance: All payment card transactions are processed through payment gateways certified to PCI-DSS Level 1 — the highest level of certification in the payment industry, maintained through rigorous annual audits by an independent Qualified Security Assessor.
• SSL/TLS Encryption: Our entire website operates under HTTPS using SSL/TLS encryption. All data transmitted between your browser and our website is encrypted in transit. You will see the padlock icon in your browser's address bar confirming this at all times.
• We Never Store Your Full Card Number: Your complete payment card number, expiration date, and CVV are entered directly into our payment processor's secure encrypted form. This information is never stored on our servers or any system operated by World Wide Social Media LLC.
• Tokenization: Our payment processor uses tokenization to replace sensitive card data with a unique token. If you save a payment method for future use, only the token is stored — never your actual card details.
• Secure Hosting Infrastructure: Our website is hosted on Shopify's infrastructure, which maintains enterprise-grade physical and network security, including firewalls, real-time intrusion detection, and regular independent security audits.

What We Store vs. What We Do Not Store

Your Responsibility: While we maintain the highest available security standards on our end, we recommend using a private, secure network when making purchases (avoid public Wi-Fi), using a strong and unique password for your Evie's Dreamland account, and ensuring your device's operating system and browser are kept up to date.

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Billing Address Guidelines

• Your billing address must match: Enter the billing address exactly as it appears on your bank or card statement. Even minor differences can occasionally cause verification issues.
• Billing address can differ from shipping address: Your billing address and your delivery address do not need to be the same. You can enter a billing address in one location and ship to a completely different address.
• International billing addresses: If your card is issued by a bank in another country, please enter your international billing address as accurately as possible. International billing addresses may occasionally trigger additional verification steps.
• Digital wallets: If you pay using Apple Pay, Google Pay, Shop Pay, or PayPal, your billing address is verified through those services and you do not need to enter a separate billing address at our checkout.

Address Verification System (AVS): Our payment processor uses AVS, a standard fraud prevention tool required by major card networks, to compare the billing address you provide with the address on file at your card-issuing bank. If the addresses do not match, your payment may be declined as a precaution. Please verify your billing address with your bank and try again.

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Our Fraud Prevention Measures

• Address Verification System (AVS): We verify that the billing address you provide matches the address registered with your card issuer.
• Card Verification Value (CVV/CVC): We require the three-digit (or four-digit for American Express) security code on your card, verifying you have physical possession of it.
• 3D Secure Authentication: For certain transactions, you may be redirected to your bank's authentication page — such as a one-time password or biometric verification. This is used by Visa (Verified by Visa), Mastercard (Mastercard SecureCode), and American Express (SafeKey).
• Automated risk scoring: Our payment processor applies real-time risk analysis to each transaction. Transactions that score above a certain risk threshold may be flagged for manual review or declined.
• Manual order review: Our team may manually review orders that display unusual patterns. If your order is selected for manual review, we will contact you within one business day.

Right to Refuse or Cancel Orders

We reserve the right to refuse, cancel, or place on hold any order flagged as potentially fraudulent. In such cases:

• We will contact you to request additional verification before cancelling
• If we cannot verify the legitimacy of the order after reasonable attempts to contact you, we will cancel the order
• Any payment already collected for a cancelled order will be refunded in full within 5 to 10 business days
• We are not liable for delays or losses caused by our fraud prevention measures applied in good faith

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Common Reasons for Payment Failure

• Incorrect card details: A mistyped card number, expiration date, or CVV will result in an immediate decline. Double-check your card details and try again.
• Insufficient funds or credit limit: Your card may have insufficient available balance. Contact your bank or use a different payment method.
• Billing address mismatch: The billing address you entered does not match the address registered with your card issuer. Verify the address with your bank and re-enter it accurately.
• Bank-level fraud hold: Your bank may have placed a precautionary hold on the transaction. Contact your bank to authorize it, or use a different payment method.
• Card expired: Your card may have passed its expiration date. Use an updated card or a different payment method.
• International transaction restrictions: Some banks restrict online international transactions by default. Contact your bank to enable this, or use PayPal as an alternative.
• 3D Secure timeout: If you did not complete the 3D Secure authentication step in time, the transaction will be declined. Try again and complete the authentication promptly when prompted.

What to Do After a Failed Payment

1. Review the error message displayed at checkout for specific guidance.
2. Verify that all payment details — card number, expiration date, CVV, and billing address — are entered correctly.
3. Contact your bank to check whether a hold has been placed on the transaction.
4. Try a different payment method — for example, switching from a credit card to PayPal or Apple Pay.
5. If you continue to experience payment issues, contact us at eviesdreamlands@gmail.com and we will help you find a solution.

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What Your Order Confirmation Email Includes

• Your unique order number (use this in any correspondence with our team)
• A complete itemized list of all products ordered, including individual quantities and prices
• The subtotal (product prices excluding tax and shipping)
• The shipping cost and selected shipping method
• The applicable sales tax amount, if any
• The total amount charged to your payment method
• The payment method used (e.g., "Visa ending in 4242")
• Your full delivery address
• The date and time of your order

Keep Your Confirmation Email: Your order confirmation email serves as your official receipt. We recommend keeping it in your inbox for your records. If you need a copy and cannot locate the email, please contact us at eviesdreamlands@gmail.com with your order number and we will resend it.

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Refund Processing Timeframes

Important Notes on Refund Timing

• We initiate all approved refunds within 2 business days of approval. The timeframes above represent additional time determined by your bank or payment provider — not by us.
• You will receive an email notification from us when we initiate your refund, confirming the amount and the payment method to which it was sent.
• If your refund does not appear within the timeframe above, please first contact your bank. If your bank confirms no refund was received after 10 business days from our initiation email, contact us at eviesdreamlands@gmail.com and we will investigate.

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Our Preferred Dispute Resolution Process

Our Response to Chargebacks

When we receive a chargeback notice, we will respond through the card network's formal dispute process. We maintain complete records of all transactions, shipping confirmations, and customer communications for this purpose.

Fraudulent chargebacks: Initiating a chargeback for a valid transaction — for example, if you received your order as described but still filed a chargeback — may be considered fraudulent misrepresentation. We reserve the right to pursue all available legal remedies in cases where chargebacks are filed in bad faith.

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How Promotional Codes Work

• Where to apply codes: Discount codes are applied in the "Discount code" field on the Cart page or during checkout. Enter the code exactly as provided — codes are typically case-sensitive.
• When the discount appears: The discount amount will be deducted from your order subtotal and clearly displayed on your checkout summary before you submit payment.
• One code per order: Only one promotional or discount code may be applied per order, unless the specific promotion states otherwise.
• Codes cannot be combined: Promotional codes generally cannot be combined with other offers, sale prices, or other discount codes unless explicitly stated in the promotion terms.
• Codes apply before tax and shipping: Discount amounts are deducted from the product subtotal. Sales tax and shipping fees are calculated based on the discounted subtotal.
• Expiry dates: All promotional codes have an expiry date. Expired codes will not be accepted at checkout. The valid period for each promotion is communicated at the time the code is issued.
• No cash value: Discount codes have no cash value and cannot be exchanged for cash or store credit. If you return an item purchased with a discount code, the refund will reflect the actual amount you paid after the discount was applied.

Honest Discounts Only: All discount and promotional pricing at Evie's Dreamland reflects a genuine reduction from our regular selling price. We do not artificially inflate original prices to make discounts appear larger than they are. Our promotional pricing is transparent and honest.

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Payment Data — What We Do and Do Not Do

• We do not store your full card number. Your complete payment card details are transmitted to and stored only by our PCI-DSS Level 1 certified payment processor. We never have access to your unencrypted card data.
• We do not sell your payment information. We never sell, rent, or share your billing information or payment details with any third party for marketing or advertising purposes.
• We share billing data only as necessary. Your billing name and address are shared with our payment processor solely for the purpose of authorizing your payment and fraud prevention.
• We retain transaction records as required by law. We retain order records, including the total amount charged and the payment method type (e.g., "Visa ending in 4242"), as required by United States federal and state tax law for a minimum of seven years.
• You can request deletion of non-essential data. Subject to our legal obligations, you may request deletion of your personal data. See our Privacy Policy for details.

Related Privacy Resources

• Privacy Policy — Complete information on all personal data we collect and how we use it
• Cookie Policy — How we use cookies and tracking technologies on our website
• California Privacy Disclosure — Additional rights for California residents under the CCPA/CPRA
• Do Not Sell My Personal Information — Opt-out page for California residents

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Payment Support Contact Details

Related Policies

• Refund Policy — Return eligibility, refund procedures, and timeframes
• Cancellation Policy — How and when orders can be cancelled
• Shipping Policy — Shipping methods, costs, and delivery timeframes
• Terms of Service — The complete terms governing your use of our website
• Legal Notice — Complete business identity and legal disclosures