Shopping Cart
-
${ item.product_title }$ ${item.price}
Cancellation Policy
We understand that circumstances change. This policy explains exactly when and how you can cancel an order placed at Evie's Dreamland, what to expect after you submit a cancellation request, and how refunds are processed — all written in plain language with no hidden conditions.
Welcome to the Evie's Dreamland Cancellation Policy. This page governs order cancellations on our website at eviesdreamland.com, operated by World Wide Social Media LLC, a Limited Liability Company registered in New York, United States of America (EIN: 27-4608897).
We know that ordering online sometimes involves mistakes — a wrong size, a change of plans, or simply a second thought. Our cancellation policy is designed to give you a fair and reasonable opportunity to cancel your order before it enters the fulfillment process, while also being transparent about what happens once an order has moved into processing or has already shipped.
This policy is governed by applicable United States federal consumer protection law and New York State law. If any provision of this policy conflicts with applicable law, the applicable law will take precedence. If you have any questions about this policy before or after placing your order, please contact us before purchasing.
Who This Policy Applies To
This Cancellation Policy applies to all customers who place orders on eviesdreamland.com, regardless of their location within the United States. It applies to all product categories sold on our website, including all children's products, gifts, lifestyle goods, and any other items listed for sale at the time of purchase.
This Policy Applies To All Orders Placed:
- Through our website at eviesdreamland.com
- By customers located anywhere within the United States of America
- For any product listed for sale in our store at the time of purchase
- Using any accepted payment method, including credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay
- By customers who are 18 years of age or older, as required by our Terms of Service
The 24-Hour Cancellation Window
Evie's Dreamland offers a 24-hour cancellation window for all orders. This means that from the moment your order is successfully placed and confirmed — as evidenced by the order confirmation email sent to you — you have up to 24 consecutive hours to request a cancellation and receive a full refund.
How the 24-Hour Window Works
Your 24-hour cancellation window begins at the exact date and time shown on your order confirmation email. This is the moment we record your order as placed in our system.
The window closes exactly 24 hours after your order was placed. For example, if your order was placed at 2:30 PM Eastern Time on a Monday, your cancellation window closes at 2:30 PM Eastern Time on the following Tuesday.
Yes. The 24-hour window runs continuously and includes weekends and public holidays. The clock does not pause on non-business days. If your order was placed on a Friday evening, your 24-hour window closes Saturday evening.
All times are recorded and calculated in Eastern Time (ET), the local time zone of our business headquarters in New York. Your order confirmation email will show the timestamp in Eastern Time.
Why There Is a 24-Hour Limit
Our fulfillment process begins very quickly after an order is placed. Within 24 hours of receiving your order, we submit it to our fulfillment center, which begins picking, packing, and preparing your items for shipment. Once an order enters this fulfillment stage, it is very difficult — and in many cases impossible — to intercept and stop it before it ships. The 24-hour window is therefore the realistic timeframe within which we can reliably cancel and stop fulfillment. We are transparent about this limitation because we want you to have accurate expectations, not because we wish to restrict your rights.
How to Request a Cancellation
To cancel your order, you must contact us directly using one of the methods listed below. We do not offer self-service cancellations through your customer account at this time. Cancellation requests must be received by our team within the 24-hour window to be eligible for a full refund. The date and time your request reaches us — not the date and time you begin drafting your message — determines whether your request falls within the cancellation window.
Method 1 — Email Recommended
Send an email to our customer service team at eviesdreamlands@gmail.com. Email is our primary method for processing cancellation requests and provides you with a written record of when your request was submitted.
- Subject line: "URGENT: Order Cancellation — [Your Order Number]"
- Your full name as it appears on the order
- Your order number (found in your order confirmation email)
- The email address used to place the order
- If requesting a partial cancellation, specify the exact item(s) you wish to cancel by name and quantity
Method 2 — Live Chat
You may also contact us through the live chat feature available on our website. Live chat is available during our business hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET).
Important Note on Live Chat: If your cancellation request is submitted via live chat outside of business hours, it will not be reviewed until the next business day. If your 24-hour cancellation window closes before the next business day, please send an email instead to ensure your request is timestamped within the eligible period. Email is monitored more frequently and is therefore more reliable for time-sensitive cancellation requests.
Cancellation Requests After 24 Hours
Once the 24-hour cancellation window has passed, your order has very likely entered active processing at our fulfillment center. At this stage, we cannot guarantee that cancellation is possible. We want to be honest with you about what is and is not feasible after the window closes, rather than making promises we cannot keep.
What Happens to Late Cancellation Requests
If the Order Has Not Yet Shipped
If you contact us after the 24-hour window but before your order has shipped, we will make every reasonable effort to cancel the order on your behalf. We cannot guarantee success in these cases, but we will attempt to intercept the order at the fulfillment center. If we are able to cancel it, we will issue a full refund. If we are unable to stop the order before it ships, it will be delivered to you and you will need to follow our Refund Policy to initiate a return.
If the Order Has Already Shipped
Once a tracking number has been assigned to your order and it has been handed to the shipping carrier, it is no longer possible for us to recall or intercept the shipment. We are unable to cancel orders that are in transit. If you do not want the item, you must wait to receive it and then initiate a return under our Refund Policy. Please note that return shipping costs may apply in these circumstances.
If You Refuse Delivery
If you refuse to accept delivery of a package, it will be returned to us by the carrier. Once we receive the returned package and confirm that it is in its original, undamaged condition, we will process a refund for the product cost. However, the original shipping cost and any return shipping costs incurred as a result of the refused delivery are non-refundable unless the return is due to a defect, damage, or our error. We will notify you by email when the returned package is received and when your refund is processed.
Refunds for Approved Cancellations
When your cancellation request is received and approved within the 24-hour window, we will issue a full refund with no deductions, no cancellation fees, and no penalties of any kind.
What Our Refund Covers
The full price you paid for each product in the cancelled order, including any discounts applied at checkout.
Any shipping fees you paid at checkout will also be refunded in full for cancellations approved within the 24-hour window, since the order has not yet shipped.
Any sales tax collected on your order at checkout will be refunded in full as part of your cancellation refund.
We do not charge any cancellation fees, restocking fees, or administrative processing fees for cancellations approved within the 24-hour window.
Refund Method
All refunds are issued to the original payment method used at checkout. We do not issue refunds to a different payment method, card, or bank account than the one used for the original purchase. This policy is in place to protect you against unauthorized refunds to third-party accounts.
If the original payment method is no longer available — for example, if your card has been replaced by your bank — please contact us at eviesdreamlands@gmail.com and we will work with you and our payment processor to find an appropriate resolution.
Refund Processing Timeframes
Once we confirm and approve your cancellation request, we initiate your refund immediately from our side. However, the time it takes for the refund to appear in your account depends on your payment method and your financial institution's own processing procedures, which are outside our control. The following table outlines what you can expect.
| Payment Method | Refund Appears In | Notes |
|---|---|---|
| Visa / Mastercard / American Express / Discover | 5 to 10 business days | Dependent on your card-issuing bank's processing cycle |
| Diners Club / JCB / UnionPay / Elo | 5 to 10 business days | Processing times may vary by card issuer and region |
| Apple Pay / Google Pay | 5 to 10 business days | Refund appears on the underlying card or bank account linked to the wallet |
| Shop Pay | 5 to 10 business days | Refund applied to the underlying payment method used through Shop Pay |
| PayPal | 3 to 5 business days | Refunded to your PayPal balance. Additional time may be required if transferred to a linked bank account. |
What "Business Days" Means
For the purposes of this policy, "business days" means Monday through Friday, excluding United States federal public holidays. The business days referenced in the refund timeframes above refer to the processing time at your financial institution — not at Evie's Dreamland. We initiate all approved refunds within 1 to 2 business days of confirming your cancellation.
The following federal holidays are not counted as business days: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.
If Your Refund Does Not Appear on Time
If the estimated refund window has passed and the funds have not appeared in your account, we recommend the following steps:
- Check your bank or PayPal statement carefully — refunds sometimes appear as a credit with a different transaction description than the original charge.
- Contact your bank or card issuer directly to ask whether a pending refund has been received on their end but not yet posted to your account.
- If your bank confirms no refund has been received after 10 business days from the date of our cancellation confirmation email, please contact us at eviesdreamlands@gmail.com and we will investigate with our payment processor immediately.
Partial Order Cancellations
If your order contains multiple items and you wish to cancel only some of them rather than the entire order, you may submit a partial cancellation request. Partial cancellations are subject to the same 24-hour window as full cancellations and must be submitted in the same way.
How to Submit a Partial Cancellation Request
- Identify the items clearly: In your cancellation email, list the specific product name, variant (such as size or color), and quantity for each item you wish to cancel. Do not simply say "some items" — be as specific as possible to avoid any confusion about which items should remain in your order.
- Confirm the items you wish to keep: To help us process your request accurately, also confirm which items you want to keep in your order. This helps us ensure we cancel only what you intend.
- Refund calculation: If your partial cancellation is approved, we will refund the cost of the cancelled items, including any proportional sales tax refund. We will also review whether the cancellation affects your original shipping cost — for example, if cancelling an item reduces your order below a free shipping threshold, this will be reflected in your refund calculation.
- Shipping cost adjustments: If your partial cancellation changes the total weight or value of your order in a way that affects the shipping cost originally calculated, we will notify you of the revised shipping amount before processing the refund so you know exactly what to expect.
Orders Cancelled by Evie's Dreamland
In certain limited circumstances, we may find it necessary to cancel an order on our end. We take this step only when required and always notify you promptly. If we cancel your order for any reason, you will receive a full refund of everything you paid, including the product cost, shipping, and any applicable taxes. We will never cancel your order and retain any portion of your payment.
Fraud Prevention
If our payment processor or fraud detection system flags an order as high-risk or potentially fraudulent, we may place it on hold or cancel it. We will attempt to contact you to verify the order before cancelling. If we are unable to verify it, we will cancel and issue a full refund.
Pricing Errors
If a product was inadvertently listed at an incorrect price due to a technical error on our website, we reserve the right to cancel the order. We will notify you of the correct price and give you the opportunity to re-order at the correct amount if you still wish to purchase the item.
Item Out of Stock
If an item becomes unavailable after your order was placed — due to a supplier shortage, inventory discrepancy, or discontinuation — we will cancel the unavailable item and issue a refund. If only part of your order is affected, we will contact you to confirm whether you want to proceed with the remaining items or cancel the full order.
Payment Verification Failure
If we are unable to successfully verify or capture your payment after reasonable attempts, we may cancel the order. This can occur due to an expired card, a declined payment, or a billing address mismatch that cannot be resolved. We will notify you of the issue and invite you to re-place your order with a valid payment method.
Violation of Terms of Service
If an order is placed in violation of our Terms of Service — for example, through the use of automated ordering tools, fictitious account information, or in furtherance of a prohibited use — we reserve the right to cancel the order and, in cases of confirmed fraud, withhold the refund pending investigation by the appropriate authorities.
Shipping Restriction
If your shipping address is in a location to which we are unable to deliver — due to carrier restrictions, P.O. box limitations, or regulatory constraints — we may cancel your order. We will contact you to see if an alternative address is possible before cancelling.
Our Commitment When We Cancel Your Order
In every case where we cancel your order for reasons within our control, we commit to the following:
- We will notify you by email as soon as the cancellation decision is made, explaining the reason clearly
- We will issue a full refund of everything you paid within 2 business days of the cancellation
- Where possible, we will offer you an alternative solution before cancelling (such as a substitute product or a revised order)
- We will answer any questions you have about why the cancellation occurred
Orders Already Shipped
Once a shipping label has been created and your order has been handed over to a carrier, it is no longer possible to cancel the order or recall the shipment. At this stage, your options are as follows.
Your Options for Orders That Have Already Shipped
Wait for Delivery and Initiate a Return
Accept delivery of your order and then initiate a return under our Refund Policy. This is the most straightforward option. Please review our Refund Policy for details on return eligibility, the return process, and refund timeframes. Return shipping costs may apply depending on the reason for return.
Refuse Delivery at the Door
You may refuse to accept delivery of the package when the carrier attempts to deliver it. If you refuse delivery, the package will be returned to us by the carrier. Once we receive the returned package and verify its condition, we will refund the product cost. Please note that the original outbound shipping fee and any return shipping costs generated by the refused delivery are non-refundable unless the refusal was due to our error, a product defect, or damage in transit.
Contact Us for Assistance
If your order has already shipped and your circumstances are unusual — for example, you need to update your delivery address or there is an urgent issue with your order — please contact us at eviesdreamlands@gmail.com as soon as possible. While we cannot recall a shipment, we may be able to contact the carrier on your behalf or assist you with alternative solutions depending on the specific situation.
Your Consumer Rights Under United States Law
In addition to the rights provided under this Cancellation Policy, United States federal and state consumer protection laws provide you with certain rights that apply regardless of the terms of our policy. We are committed to complying fully with all applicable laws and want you to understand your legal rights.
FTC Mail, Internet, or Telephone Order Rules
Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), we are required to ship orders within the timeframe stated on our website. If we cannot ship within that timeframe, we must notify you and offer you the choice of a revised shipment date or a full cancellation with a complete refund. We comply fully with this rule.
Electronic Fund Transfer Act — Refund Rights
If you paid using a debit card, the Electronic Fund Transfer Act (EFTA) and Regulation E provide you with rights regarding how refunds are processed. If you experience any issue with a refund to your debit account, your bank is required to investigate the issue under these federal protections.
Fair Credit Billing Act — Chargeback Rights
If you paid using a credit card, the Fair Credit Billing Act (FCBA) gives you the right to dispute unauthorized or incorrect charges with your card issuer. If you believe a charge on your credit card statement is incorrect and we have not resolved the issue through our cancellation process, you may exercise your chargeback rights with your card issuer. We encourage you to contact us first, as we are typically able to resolve issues faster than the formal chargeback process.
New York Consumer Protection Law
As a business registered in New York, we are subject to New York State consumer protection law, including General Business Law Article 22-A. This law prohibits deceptive trade practices and requires businesses to honor their stated policies. Our cancellation policy is designed to be consistent with and compliant with these requirements.
FTC Consumer Protection and Refund Rights
The FTC Act prohibits unfair or deceptive acts or practices in commerce. Our cancellation policy is designed to be straightforward and not deceptive. If you believe we have engaged in any unfair or deceptive practice, you may report your concern to the FTC at reportfraud.ftc.gov.
California Consumer Protections
California residents benefit from additional protections under the California Consumers Legal Remedies Act (CLRA) and California's Unfair Competition Law. If you are a California resident and believe your consumer rights have been violated, you may contact the California Department of Consumer Affairs or consult our California Privacy Disclosure for more information about your California-specific rights.
Contact Us
If you need to submit a cancellation request, have a question about your order, or need clarification on any aspect of this policy, please contact our team as early as possible. All cancellation requests and customer service inquiries are handled by real members of our team — not automated systems.
Cancellation and Customer Service Contact Details
Related Policies
We Are Here to Help
At Evie's Dreamland, we understand that mistakes happen and circumstances change. Our cancellation policy is built to be as fair and accessible as possible within the operational constraints of our fulfillment process. If you are ever unsure about whether you can cancel your order, the answer is simple: contact us immediately.
The sooner you reach out, the more we can do. We will always make every reasonable effort to accommodate your request and treat you with the fairness and respect you deserve as our customer.
This Cancellation Policy was last reviewed and updated on March 24, 2026. Related policies: Refund Policy | Shipping Policy | Payment Policy | Terms of Service | Privacy Policy
Evie's Dreamland
A Trading Name of World Wide Social Media LLC | New York, NY, United States | EIN: 27-4608897
Return to top of page