Last Update: March 24, 2026

Welcome to Evie’s Dreamland. We strive to provide a seamless and transparent shipping experience for our customers worldwide. Below are the detailed terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations

We are proud to offer worldwide shipping. Whether you are in the United States or anywhere else across the globe, we aim to bring our products right to your doorstep.

2. Product Pricing & VAT

All product prices displayed on our website are VAT-included. The price you see is the price you pay for the item. There are no hidden taxes added at checkout.

3. Shipping Rates

Shipping costs are not fixed; they are calculated at checkout based on your order details (weight/size) and your specific delivery location. All applicable shipping fees are clearly displayed before you complete your purchase. We do not charge any hidden handling fees.

4. Shipping Origin

All orders are shipped from our authorized fulfillment centers. While we are a USA-based company, we utilize a global logistics network to ensure your order reaches you efficiently.

5. Order Cut-Off Time

Our daily order cut-off time is 05:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will begin processing the following business day.

6. Order Processing Time

• Processing Time: 3–4 Business Days (Monday to Friday).
• During this time, we verify your order, perform quality checks, and package your items for shipment.
• Please note: We do not process orders on weekends or public holidays.

7. Delivery Time

• Delivery Time: 5–10 Business Days (Monday to Friday).
• Total time from order placement to delivery usually ranges between 8 and 14 business days (Monday-Friday). Delivery times may vary slightly based on your local customs processing and postal service efficiency.

8. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number within 24 hours of shipment. You can monitor your package's journey through our website or the carrier’s portal.

9. Packaging & Order Protection

We take great care in packaging your items to ensure they arrive in perfect condition. We use durable materials to protect against transit damage.

10. Address Accuracy & Verification

Customers are responsible for providing a complete and accurate shipping address. If our system detects an incomplete address, we may contact you for verification, which could delay processing.

11. Order Cancellation

You may request an order cancellation within 24 hours of purchase. After this window, the order enters the production/processing phase and cannot be canceled.

12. Change of Shipping Address

If you need to change your shipping address, please contact us within 24 hours of placing your order. We cannot redirect packages once they have been handed over to the carrier.

13. Failed or Missed Delivery Attempts

If a delivery fails due to an incorrect address or the recipient not being available, the carrier may leave a notice or attempt redelivery. If the package is returned to us, the customer may be responsible for additional shipping costs for reshipment.

14. Damaged, Missing, or Incorrect Items

If you receive a damaged or incorrect item, you must report it to us within 48 hours of delivery. Please include photos of the item and the packaging. We will prioritize a replacement or refund for verified claims.

15. Lost or Delayed Packages

While we aim for timely delivery, delays caused by customs or carrier issues are beyond our control. If your tracking hasn't updated for more than 15 business days, please contact us so we can investigate with the carrier.

16. Delivery Confirmation

A delivery is considered successful once the carrier marks the status as "Delivered" to the address provided. Evie’s Dreamland is not responsible for packages stolen after a confirmed delivery.

17. Taxes & Import Fees

For international orders, while VAT is included in our pricing, some countries may charge additional customs duties or import fees upon arrival. These charges are determined by local authorities and are the responsibility of the customer.

18. Customer Responsibilities

• Providing accurate contact and shipping info.
• Check the tracking link regularly.
• Claiming the package from the local post office if a pickup notice is left.

19. Our Responsibilities

• Ensuring your order is processed within the stated timeframe.
• Providing valid tracking information.
• Ensuring items are sent as described and safely packaged.

20. Invoices & Documentation

A digital invoice will be sent to your email immediately after purchase. If you require a physical copy or specific customs documentation, please contact our support team.

21. Sustainability & Packaging

We are committed to reducing our carbon footprint. Where possible, we use eco-friendly or minimal packaging to reduce waste without compromising the safety of your products.

22. Security & Fraud Prevention

All orders undergo a security screening. If an order is flagged as high-risk, we may request additional verification to protect both the customer and our business.

23. Business & Contact Information

Evie's Dreamland is operated by World Wide Social Media LLC.

Business Name: Evie's Dreamland

EIN: 27-4608897

Address: Apt 2, 458 West 143 Street, New York, NY 10031, United States.

E-mail: eviesdreamlands@gmail.com

Live Chat: Live chat available on the website during business hours

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-05:00) Eastern Standard Time (New York)

24. Policy Updates

We reserve the right to modify this shipping policy at any time. Changes will be posted on this page and will apply to all orders placed after the update.

Return & Refund Policy

Last Update: March 24, 2026

At Evie’s Dreamland, we value our customers and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we are here to help. This policy has been designed to be transparent, fair, and in full compliance with consumer protection standards.

1. 30-Day Return Window

You have 30 calendar days from the date of delivery to request a return. If 30 days have passed since your package was delivered, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Requirements

To be eligible for a return, your item must be:

• In the same condition that you received it.
• Unworn, unwashed, and unused.
• In its original packaging with all tags and labels intact.

3. Proof of Purchase

Every return request must be accompanied by a valid proof of purchase, such as your order confirmation email or order ID number. We cannot process returns without this verification.

4. Non-Returnable & Final Sale Items

Certain types of items cannot be returned for hygiene and safety reasons:

• Personal care goods (such as masks or intimate apparel).
• Custom-printed or personalized items (unless they arrive damaged).
• Items marked as "Final Sale" on the product page.
• Gift cards.

5. Return Process (Step-by-Step)

1. Initiate: Email us at eviesdreamlands@gmail.com with your order number.
2. Review: Our team will review your request within 24–48 hours.
3. Approval: Once approved, we will provide you with a Return Authorization (RA) number and the correct return shipping address.
4. Ship: Pack the item securely and ship it back to us using the provided instructions.

6. Return Shipping Address

Please do not send your purchase back to the manufacturer or the address on the original shipping label. Returns must be sent to our authorized warehouse address provided during the approval process.

7. Return Shipping Costs

• Our Fault (Defective/Incorrect): If you received a damaged, defective, or wrong item, we will cover 100% of the return shipping costs.
• Customer Preference (Change of Mind/Size): If you are returning an item because you changed your mind or ordered the wrong size, the customer is responsible for paying for the return shipping.

8. Restocking Fees

We believe in fair pricing. Therefore, we do not charge any restocking fees for items returned within our 30-day window.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. Provide clear photos of the item and the packaging. We will prioritize a free replacement or a full refund.

10. Refund Processing Time

Once your return is received and inspected:

1. We will notify you via email that we have received your returned item.
2. We will also notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed back to your original payment method within 10 business days (Monday to Friday).

11. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• Check your bank account or contact your credit card company; it may take time before the refund is officially posted.
• If you’ve done all of these steps and still have not received your refund, please contact us at eviesdreamlands@gmail.com

12. Order Cancellations

We allow order cancellations within 24 hours of purchase. After this 24-hour window, the order usually enters production or shipping, and a cancellation may no longer be possible.

13. Change of Shipping Address

Address changes can only be made within 24 hours of placing the order. We are not responsible for lost packages due to incorrect addresses provided by the customer after this window.

14. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

15. Partial Refunds

In certain situations, only partial refunds are granted (if applicable):

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

16. Lost or Stolen Packages

Evie’s Dreamland is not responsible for packages that are stolen after they have been marked as "Delivered" by the carrier. If your package is lost in transit (not delivered), please contact us so we can file a claim.

17. International Returns

For customers outside the USA, the same 30-day policy applies. However, please note that international shipping costs and any customs duties/taxes paid are non-refundable.

18. "Gift" Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

19. Refused Deliveries

If a customer refuses a delivery without prior authorization, the shipping costs incurred for the return of the package will be deducted from the final refund amount.

20. Abandoned Shipments

If a package is returned to us due to multiple failed delivery attempts or failure to collect from a local post office, the customer will be responsible for the reshipping costs.

21. Policy Updates

We reserve the right to update this Return & Refund Policy at any time to comply with legal requirements or business changes. All updates will be posted on this page.

22. Contact & Business Information

Evie's Dreamland is operated by World Wide Social Media LLC.

Business Name: Evie's Dreamland

EIN: 27-4608897

Address: Apt 2, 458 West 143 Street, New York, NY 10031, United States.

E-mail: eviesdreamlands@gmail.com

Live Chat: Live chat available on the website during business hours

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Frequently Asked Questions (FAQ)

At Evie’s Dreamland, we believe in complete transparency. Below are the answers to the most common questions our customers ask. If you don't find what you're looking for, feel free to reach out to our support team at eviesdreamlands@gmail.com

1. Ordering & Payments

Q: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, and Elo). We also support digital wallets like Apple Pay, Google Pay, Shop Pay, and PayPal for a secure checkout.

Q: Is my payment information secure?

A: Absolutely. Our website uses 128-bit SSL encryption and is PCI-DSS compliant. We do not store your full card details on our servers; all transactions are processed through highly secure, encrypted payment gateways.

Q: Are there any hidden fees or taxes?

A: No. All our product prices are VAT-included. The price you see on the product page is the price you pay, plus any applicable shipping costs shown at checkout. There are no hidden processing or handling fees.

2. Shipping & Delivery

Q: Where do you ship from?

A: We are a USA-based company located in New York. To ensure the fastest delivery, we use a global network of fulfillment centers. Depending on your location, your order will ship from the warehouse closest to you.

Q: How long will it take to receive my order?

A: Our standard delivery time is 5–10 business days (Monday to Friday) after processing. Please note that processing usually takes 3–4 business days (Monday to Friday).

Q: Do you provide tracking information?

A: Yes! Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey.

3. Returns & Cancellations

Q: What is your return policy?

A: We offer a 30-day return window. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item, provided it is in its original, unused condition.

Q: How do I cancel my order?

A: We have a 24-hour cancellation window. You can cancel your order for a full refund within 24 hours of purchase by emailing us at eviesdreamlands@gmail.com. After 24 hours, the order may have already been shipped.

Q: Who pays for return shipping?

A: If the item is defective or we sent the wrong product, Evie’s Dreamland pays 100% of the return costs. For "change of mind" returns, the customer is responsible for the return shipping fees.

4. Refund Process

Q: When will I get my refund?

A: Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed immediately and typically reflect in your account within 10 business days (Monday to Friday).

Q: Can I get a refund if my package is lost?

A: Yes. If the carrier confirms that your package is lost in transit and has not been delivered, we will issue a full refund or send a replacement at no extra cost to you.

5. Product & General Support

Q: How can I contact customer support?

A: You can reach us via our live chat on the website or email us directly at eviesdreamlands@gmail.com. Our team is available Monday – Friday, 9:00 AM – 5:00 PM (EST).

Q: Is Evie’s Dreamland a legitimate business?

A: Yes, we are a legally registered entity in the USA operated by World Wide Social Media LLC (EIN: 27-4608897). We pride ourselves on our commitment to customer safety and high-quality service.

Contact & Business Information

Evie's Dreamland is operated by World Wide Social Media LLC.

Business Name: Evie's Dreamland

EIN: 27-4608897

Address: Apt 2, 458 West 143 Street, New York, NY 10031, United States.

E-mail: eviesdreamlands@gmail.com

Live Chat: Live chat available on the website during business hours

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-05:00) Eastern Standard Time (New York)