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Our Shipping Policy
At Evie's Dreamland, we believe you deserve complete clarity about how your orders are shipped. This page explains everything — costs, timelines, carriers, tracking, and what to do if something goes wrong — with zero hidden surprises from start to finish.
Quick Navigation
1. Shipping Destinations
Where we currently deliver your orders
We currently ship exclusively to addresses within the United States of America. This includes all 50 US states — including Alaska and Hawaii — subject to carrier availability at your specific address.
When placing your order, please make sure you select United States as your country and provide a complete, valid US mailing address including your full street address, city, state, and ZIP code. Orders with unrecognised, incomplete, or incorrect addresses may be delayed or cancelled.
Locations We Ship To Within the USA
All 48 Contiguous States
We ship to all addresses across the continental United States, from coast to coast.
Alaska & Hawaii
We ship to Alaska and Hawaii. Please note that delivery times may be slightly longer for these states.
US Territories
Shipping to US territories such as Puerto Rico and Guam may be available — please contact us to confirm before ordering.
We are a US-focused store and currently only ship within the United States. We hope to expand our shipping destinations in the future and will announce this on our website when it becomes available. If you are located outside the US, please check back with us at a later date.
2. Shipping Costs & Methods
Exactly what you'll pay — no hidden fees, ever
Shipping rates at Evie's Dreamland are calculated based on the weight of your order and the service level you select at checkout. The exact shipping cost for your order will always be clearly displayed at checkout before you complete your purchase. You will never be charged more than the amount shown at checkout — no hidden fees, no surprise charges.
Complete USA Shipping Rate Table
The table below shows every available shipping method with its exact rate. There are no other fees or charges beyond what is shown here and at checkout:
| Shipping Method | Order Criteria | Rate | Est. Transit Time | Tracking |
|---|---|---|---|---|
| Economy | Orders $70.00 and up | FREE | 5–10 Business Days | ✓ Yes |
| Economy | 0 lb – 5 lb | $4.90 | 5–10 Business Days | ✓ Yes |
| Economy | 5 lb – 70 lb | $19.90 | 5–10 Business Days | ✓ Yes |
| Standard | 0 lb – 1 lb | $6.90 | 5–10 Business Days | ✓ Yes |
| Standard | 1 lb – 5 lb | $9.90 | 5–10 Business Days | ✓ Yes |
Understanding Your Shipping Options
Economy Shipping
Our most affordable shipping option, and completely free on orders of $70.00 or more.
For orders under $70.00, Economy shipping is charged at $4.90 for packages up to 5 lb, and $19.90 for heavier packages between 5 lb and 70 lb.
Economy is ideal for budget-conscious shoppers who are not in a rush. Full tracking is included.
Standard Shipping
A reliable shipping option for orders that don't qualify for free Economy shipping but need a cost-effective solution.
Rates are $6.90 for packages up to 1 lb and $9.90 for packages between 1 lb and 5 lb.
Standard shipping includes full parcel tracking so you always know where your order is.
How the Free Shipping Threshold Works
- The $50.00 free shipping threshold applies to the Economy shipping method only.
- The $70.00 minimum is calculated based on your order subtotal after any discount codes or promotions have been applied.
- The free shipping option will appear automatically at checkout when your cart qualifies — you don't need to enter any code.
- If your order total drops below $70.00 after a discount is applied, the free shipping option will no longer be available and standard Economy rates will apply.
- Free shipping is available on Economy service only. Standard shipping is always charged at the rates shown in the table above.
The shipping cost you see at checkout is the complete, final shipping charge. We do not add any handling fees, fuel surcharges, or residential delivery surcharges on top of the rates shown. What you see is exactly what you pay — always.
3. Order Processing & Transit Time
Understanding the full journey from your order to your doorstep
Your total delivery time is made up of two separate periods: the Order Processing Time and the Transit Time. Both are added together to give you your complete estimated delivery window.
Processing Time (3–4 Business Days) + Transit Time (5–10 Business Days) = Total Estimated Delivery: 8–14 Business Days from your order date.
Key Timing Details at a Glance
What Is Order Processing Time?
Processing time is the period between when you place your order and when it is physically handed to our shipping carrier for dispatch. During this window, our fulfilment team: verifies your payment, picks your items from our inventory, conducts a quality check, and securely packs your order for safe transit.
Our standard processing time is 3 to 4 business days, Monday through Friday. If your order is placed after 5:00 PM Eastern Standard Time (GMT-05:00, New York), processing will begin on the next business day.
What Is Transit Time?
Transit time is the period from when your order is dispatched by our fulfilment centre to when it arrives at your delivery address. Our standard transit time is 5 to 10 business days, Monday through Friday, depending on your location within the United States and the shipping method you selected.
We do not process or ship orders on Saturdays, Sundays, or US federal public holidays. Orders placed over the weekend or on a public holiday will begin processing on the next available business day. Please factor this into your expected delivery window, especially around major holidays.
Your Order Journey — Step by Step
Order Placed & Payment Confirmed
You complete your purchase on eviesdreamland.com. You immediately receive an order confirmation email with your full order details and order number. Your payment is verified securely.
Order Processing Begins — 3–4 Business Days
Our fulfilment team picks your items, conducts a quality check, and carefully packs your order. This takes 3–4 business days, Monday–Friday. Orders placed after 5:00 PM EST start processing the next business day.
Order Dispatched & Tracking Email Sent
Your packed order is handed to our carrier. Within 24 hours, you'll receive a Shipping Confirmation email with your tracking number and a live tracking link. You can follow your parcel's journey in real time from this point.
In Transit — 5–10 Business Days
Your order is on its way. Use your tracking link at any time to see exactly where your parcel is in the carrier's network. Tracking updates are provided in real time as your parcel moves through each facility.
Delivered to Your Door!
Your order arrives at your shipping address. Total estimated delivery time is 8–14 business days from the date your order was placed. We hope you love every item from Evie's Dreamland!
All processing and transit times are good-faith estimates. Actual delivery dates may vary due to carrier network delays, severe weather, public holidays, or other circumstances outside our control. We will always communicate any known delays to you as soon as possible and keep you fully updated.
4. Shipping Origin
Where your orders are fulfilled and dispatched from
Evie's Dreamland is a USA-based company located in New York, operated by World Wide Social Media LLC. To ensure your items are handled with care and dispatched efficiently, we utilise a network of authorised professional fulfilment centres located across the United States.
All orders are dispatched from one of these professional logistics hubs. This fulfilment network allows us to store inventory at strategic locations throughout the country, meaning your order can be picked, packed, and shipped from the centre closest to you — helping to reduce transit times and keep your delivery as fast as possible.
While your specific order may be dispatched from one of several fulfilment centres across the USA, it is always fulfilled on behalf of Evie's Dreamland, operated by World Wide Social Media LLC. All orders, customer communications, and after-sales support are handled directly by our team. Our business address is: Apt 2, 458 West 143 Street, New York, NY 10031, United States.
Regardless of which fulfilment centre your order ships from, the same quality standards, careful packaging, and customer service commitment apply to every single order we send out. Your experience with Evie's Dreamland is our top priority.
5. Shipping Carriers
The trusted delivery partners we use to get your order to you safely
We partner with some of the most trusted and reliable shipping carriers in the United States to deliver your orders safely and on time. The carrier selected for your specific order will depend on your delivery address, the size and weight of your package, and the shipping method you chose at checkout. In all cases, every shipment includes full parcel tracking so you can monitor your delivery from dispatch to doorstep.
Our Carrier Partners
The United States Postal Service (USPS) is our primary carrier for Economy and Standard shipments across all 50 US states. USPS offers reliable nationwide coverage including delivery to rural areas, PO Boxes, Alaska, and Hawaii.
- Nationwide coverage — all 50 states
- USPS Tracking included on all shipments
- Delivers to PO Boxes & rural addresses
- Priority Mail & First-Class services
United Parcel Service (UPS) is used for Standard shipping on heavier or larger packages. UPS provides dependable ground and express services with robust real-time tracking, delivery notifications, and a large US delivery network.
- Reliable ground and express services
- Real-time parcel tracking
- Delivery alerts via SMS or email
- UPS Access Point pickup locations
FedEx is used for Standard shipping across the USA, particularly for heavier or bulkier packages. FedEx offers extensive nationwide coverage, real-time tracking, and multiple delivery management tools for our customers.
- Extensive nationwide delivery network
- FedEx Tracking on every shipment
- FedEx Delivery Manager available
- FedEx Hold at Location option
DHL eCommerce Solutions provides cost-effective Economy shipping services across the US. DHL uses a combination of their own network and USPS for final-mile delivery, making it a reliable option for Economy parcels.
- Cost-effective for Economy shipments
- Full end-to-end tracking provided
- Wide US delivery coverage
- USPS last-mile delivery partnership
Amazon Logistics (AMZL) may be used for Economy shipping on certain orders within eligible zip codes. Amazon's growing delivery network offers fast and reliable delivery with real-time tracking and photo delivery confirmation.
- Real-time GPS parcel tracking
- Delivery photo confirmation
- Available in major metro areas
- SMS and email delivery alerts
LSO (Lone Star Overnight) and OnTrac are regional carrier partners used for Economy deliveries in specific US regions such as the South, Southwest, and Western United States, providing fast regional delivery at affordable rates.
- Specialised regional delivery network
- Full tracking on all parcels
- Faster delivery in covered regions
- Cost-effective regional rates
Important Notes About Carrier Selection
- We automatically select the most appropriate carrier for your order based on your delivery address, package weight, and the shipping method you chose. You do not need to select a carrier yourself.
- Your specific carrier and tracking number will be included in your Shipping Confirmation email, which is sent within 24 hours of dispatch.
- All carriers we use provide full parcel tracking — you will always be able to monitor your delivery online in real time.
- If you have a specific carrier preference or a carrier that does not deliver to your address, please contact us before placing your order and we will do our best to accommodate your request.
- In rare circumstances (e.g., carrier service disruptions or network outages), we may switch to an alternative carrier to ensure your order is delivered as quickly as possible.
If you experience any issues with your delivery — such as a parcel marked as delivered but not received, visible transit damage, or a long gap in tracking updates — please contact us directly at support@eviesdreamland.com rather than contacting the carrier yourself. We will liaise with the carrier on your behalf and work to resolve the issue as quickly as possible.
6. Tracking Your Order
Stay fully informed about your parcel's journey at every step
We provide full order tracking on every shipment we send out. You will never be left wondering where your package is. Once your order has been handed over to the carrier, you will receive a Shipping Confirmation email within 24 hours containing everything you need to monitor your delivery.
What Your Shipping Confirmation Email Contains
- Your unique tracking number assigned by the carrier for your specific shipment.
- A direct tracking link that takes you straight to the carrier's live tracking page — just one click and you can see exactly where your parcel is.
- The name of the carrier handling your delivery (e.g., USPS, UPS, FedEx, or DHL).
- Your estimated delivery window based on the shipping method selected at checkout.
How to Track Your Order
Via Your Email
Simply open your Shipping Confirmation email and click the tracking link provided. You will be taken directly to the carrier's real-time tracking page where you can see your parcel's current location, every scan update, and your estimated delivery date.
Via the Carrier's Website
Alternatively, visit your carrier's website directly — USPS.com, UPS.com, FedEx.com, or DHL.com — and enter your tracking number in their tracking search bar. Tracking information is usually active within 24–48 hours of dispatch.
Understanding Tracking Statuses
| Tracking Status | What It Means in Simple Terms | What You Should Do |
|---|---|---|
| Label Created | We have printed your shipping label — the parcel is being prepared for carrier pickup | Wait 24–48 hours for the first scan to appear |
| In Transit | Your parcel is actively moving through the carrier's network toward you | No action needed — your parcel is on its way! |
| Out for Delivery | Your parcel is with a local delivery driver and will be delivered today | Try to be home or ensure a safe place is available |
| Delivery Attempted | The carrier tried to deliver but was unsuccessful (no one home, etc.) | Follow the instructions on the delivery notice card to rearrange |
| Delivered | Your parcel has been successfully delivered to your address | Check your delivery spot and enjoy your order! |
| Exception / Alert | There is an unexpected issue affecting delivery (e.g., address issue, weather delay) | Contact us immediately at support@eviesdreamland.com |
| No Update (7+ Days) | Tracking has not updated for an unusually long time | Contact us — we will open a carrier investigation on your behalf |
It is completely normal for tracking information to take 24–48 hours to become active in the carrier's system after you receive your dispatch email. The tracking number is generated when your shipping label is printed, but it only becomes "live" after the carrier physically scans your parcel at their first processing facility. Please allow 48 hours before contacting us about an inactive tracking number.
7. Order Cancellations & Address Changes
What you can change and how quickly you need to act
Because we process and dispatch orders quickly to get them to you as fast as possible, there is a limited time window during which changes can be made. Please contact us as soon as possible if you need to cancel your order or correct your shipping address — every minute counts.
Order Cancellations
You may request a cancellation within 24 hours of placing your order. To request a cancellation, please email us immediately at support@eviesdreamland.com with your order number clearly in the subject line.
Cancellation Possible
Within 24 hours of purchase and before processing has started.
We will cancel your order and issue a full refund to your original payment method within the standard refund processing time.
Cancellation Not Possible
Once your order has entered the processing or packing stage — even if within the 24-hour window — it can no longer be cancelled.
In this case, you will need to receive the order and then follow our Returns & Refund Policy.
Shipping Address Corrections
Please review your shipping address very carefully on the checkout page before you click "Complete Order." If you notice an error, contact us within 24 hours of placing your order with your order number and the correct address.
- Email support@eviesdreamland.com as soon as possible — include your order number and the complete corrected address.
- Address changes can only be made if your order has not yet been dispatched to the carrier.
- Once an order is handed to the carrier, the delivery address is locked in the carrier's system and we are unable to redirect it.
- If a parcel cannot be delivered due to an incorrect address you provided, re-shipping charges may apply. Please always double-check your address before completing your order.
With a processing window of 3–4 business days, there is usually a window to make changes. However, for the best chance of a successful modification, please contact us within 2 hours of placing your order. The sooner you reach out, the more likely we can accommodate your request before processing begins.
8. Delivery Issues & Damaged Items
What to do if your order arrives damaged, is lost, or shows as delivered but isn't there
While the vast majority of our orders arrive safely and on time, we understand that occasionally things can go wrong during transit. We take every delivery issue seriously and are fully committed to resolving all genuine cases quickly and fairly.
Damaged or Incorrect Items
If your order arrives damaged, or you receive the wrong item, please follow these steps immediately. Acting quickly is very important because carrier insurance claims have strict time limits.
Keep All Packaging
Do not throw away the outer box, inner packaging, or any packing materials. We need photos of everything for the carrier claim.
Take Clear Photos
Photograph the outer packaging (all sides), inner materials, and the damaged or wrong item(s). Clear, well-lit photos work best.
Email Us Within 48 Hours
Send your photos and order number to support@eviesdreamland.com within 48 hours of delivery. This time limit is essential — please act quickly.
We Verify & Resolve
We review your claim and arrange a full replacement or full refund for all verified cases as quickly as possible.
Damaged or incorrect item claims must be reported to us at support@eviesdreamland.com within 48 hours of the delivery date. This deadline exists because carriers require us to file claims within a specific window. Claims reported after 48 hours may unfortunately limit our ability to offer a full resolution, though we will always try our best to help.
Lost Packages
If your tracking information has not updated for more than 15 business days, please contact us at support@eviesdreamland.com. We will open a formal investigation with the carrier on your behalf.
- Carrier investigations typically take 7–21 business days to complete. We appreciate your patience and will keep you updated throughout.
- Once the carrier confirms a package is officially lost, we will offer you a full replacement shipment or a full refund — whichever you prefer.
- We will never leave a confirmed lost package case unresolved. Your order is our responsibility until it reaches your door.
Marked as "Delivered" But Not Received
If your tracking shows "Delivered" but you have not received your package, please take these steps before contacting us:
- Check all areas around your property — front porch, back door, side gate, behind bins, or any safe-place spot near your address.
- Check with your immediate neighbours — the carrier may have left the parcel with a nearby neighbour and left a note.
- Visit or call your local post office or carrier depot with your tracking number — your parcel may be held there for collection.
- Wait 24 hours from the "Delivered" scan — tracking systems can sometimes update slightly before the physical delivery.
- If you still cannot locate your package after all of the above, contact us with your order number and tracking number and we will investigate with the carrier on your behalf.
We stand behind every order we ship. Every genuine case of a damaged parcel, lost shipment, or missing delivery will be fully investigated and resolved. We will not rest until you receive what you ordered in perfect condition or receive an appropriate resolution. Your satisfaction and trust mean everything to us.
9. Sales Tax
Complete transparency about tax on your purchase
We believe in 100% price transparency. You will never see an unexpected tax charge appear during or after checkout. Here is exactly how sales tax works at Evie's Dreamland:
Every product price displayed on eviesdreamland.com already includes all applicable sales tax. When you view a product, add it to your cart, and proceed to checkout, the item price shown is the complete final price for that item.
What Is Included in the Price
✓ The product cost
✓ All applicable US sales tax
✓ No additional tax at checkout
✓ No hidden fees of any kind
What Is NOT Added Separately
✕ No extra sales tax at checkout
✕ No VAT charges
✕ No hidden handling fees
✕ No surprise charges after payment
The total amount displayed at checkout — the sum of your item price(s) and any selected shipping cost — is the complete and final amount you will be charged. There are absolutely no additional taxes, surcharges, or fees added at any point before, during, or after your checkout. We are fully committed to transparent, honest pricing.
10. Price Accuracy & Checkout Transparency
How we ensure the price you see matches the price you pay — every time
As a Google Shopping partner, we are fully committed to ensuring that the prices shown in our ads and on our website are accurate, current, and match exactly what you see at checkout. Price accuracy is not just good business — it is a core part of our commitment to you as a customer.
Our Price Accuracy Commitments
- Product prices in our Google Shopping ads always match the prices displayed on the corresponding product pages on eviesdreamland.com.
- The price shown on any product page is exactly the price that will appear in your cart when you add that item — no price changes between browsing and checkout.
- Shipping costs are calculated and displayed clearly at checkout before you confirm payment. You will always see the full breakdown of item cost + shipping before you complete your purchase.
- Promotional or sale prices are applied automatically at checkout when applicable. The discounted price will be clearly shown in your cart and at checkout.
- No additional fees of any kind are added after checkout. The total you approve at checkout is the exact total charged to your payment method.
What Happens if There Is a Price Error?
In the very rare event that a product page contains a pricing error (for example, due to a technical glitch), we will handle this as follows:
- If the error results in a lower price than intended, we will honour the displayed price for any orders placed before the error was corrected, provided the order has been confirmed.
- If the error results in a significantly higher price than intended, we will contact you immediately before processing and offer you the correct lower price or the option to cancel your order for a full refund.
- We will always correct any pricing errors on our website as quickly as possible and keep our Google Shopping product feed updated to reflect accurate, current prices.
The price you see in our Google Shopping ads, on our product pages, and in your cart at checkout will always be the same. We update our product prices and our Google Shopping product feed simultaneously to ensure complete consistency. If you ever notice a discrepancy between an ad price and our website price, please contact us at support@eviesdreamland.com and we will resolve it immediately.
11. Safe Delivery & Packaging
How we protect your order from our hands to your door
We take great care in how your order is packed and prepared for transit. Every item that leaves our fulfilment centre is packed with the goal of arriving at your door in perfect condition.
Our Packaging Standards
Sturdy Outer Packaging
All orders are shipped in robust outer packaging — corrugated boxes or reinforced mailers — designed to protect your items against knocks and drops during carrier transit.
Secure Inner Protection
Items inside each parcel are surrounded by protective inner materials such as tissue paper, bubble wrap, or foam padding to prevent movement and absorb impact during shipping.
Clear, Accurate Labelling
All parcels are clearly and accurately labelled with your complete delivery address and our return address, ensuring smooth delivery and easy return routing if needed.
No Price on Parcels
We never include pricing information on the outside of the parcel. Any packing slip inside will also not display pricing — making every order perfect for gifting.
Quality Checked Before Dispatch
Every order is quality-checked by our fulfilment team before it is packed and dispatched. We verify the correct item, quantity, and condition before sealing your parcel.
Eco-Conscious Materials
We are committed to using recyclable and sustainable packaging materials wherever possible to minimise our environmental footprint while keeping your order safe.
All of our orders are packaged with care and presented beautifully — making them perfect for gifting directly to a recipient. As no pricing information is included on the parcel or packing slip, you can ship directly to the gift recipient with complete confidence. Simply enter the recipient's address as the delivery address at checkout.
12. Undeliverable Packages & Returned Parcels
What happens when a delivery cannot be completed
Occasionally, a package may be unable to be delivered and is returned to our fulfilment centre. This can happen for various reasons. Here is a clear explanation of each scenario and exactly what will happen next.
Common Reasons a Package May Be Returned to Us
- Incorrect or incomplete address provided at checkout — the carrier could not locate the address.
- Failed delivery attempts — the carrier attempted delivery multiple times (typically 2–3 times) with no success and the parcel was not collected from the depot within the holding period.
- Refused delivery — the recipient refused to accept the package at the door.
- Unclaimed from carrier facility — the parcel was held at a carrier facility or post office but not collected within the holding period (usually 5–15 business days).
- Insufficient postage or label damage — in rare cases, a shipping label may be damaged in transit causing the parcel to be returned.
What Happens if Your Package Is Returned to Us?
We Receive the Returned Package
Our fulfilment centre receives and processes the returned parcel. Please note that return transit can take 1–3 weeks depending on the carrier and the reason for return.
We Notify You by Email
We will email you as soon as we confirm receipt of the returned parcel. We will explain the reason for the return and present you with your options going forward.
You Choose: Re-Ship or Refund
Option A — Re-Ship: We can re-send your order to a confirmed correct address. An additional shipping charge will apply for the new shipment.
Option B — Refund: We will refund the cost of the goods only. Original shipping fees are non-refundable for returns caused by customer error (e.g., wrong address, uncollected parcel).
To avoid your parcel being returned, please always: (1) double-check your shipping address before completing your order, (2) track your parcel actively so you know when to expect delivery, (3) arrange for someone to receive the parcel or a safe-place instruction if you will be away, and (4) collect your parcel from a carrier facility promptly if a delivery attempt notice is left. Returned parcels caused by customer error are not eligible for original shipping fee refunds.
13. Peak Season & Holiday Shipping Delays
What to expect during busy periods and around US public holidays
During peak shopping periods and around US public holidays, both our fulfilment team and our carrier partners experience significantly higher volumes of orders and shipments. This can lead to longer processing and transit times than usual. We are always fully transparent about this and will post notices on our website when we are aware of potential delays.
US Public Holidays — No Processing Days
We do not process or dispatch orders on the following US federal public holidays. Orders placed on or around these dates will begin processing on the next available business day:
| US Federal Holiday | Approximate Date | Impact on Orders |
|---|---|---|
| New Year's Day | January 1 | No processing — resumes next business day |
| Martin Luther King Jr. Day | Third Monday in January | No processing — resumes next business day |
| Presidents' Day | Third Monday in February | No processing — resumes next business day |
| Memorial Day | Last Monday in May | No processing — resumes next business day |
| Independence Day (4th of July) | July 4 | No processing — resumes next business day |
| Labor Day | First Monday in September | No processing — resumes next business day |
| Thanksgiving Day | Fourth Thursday in November | No processing — resumes next business day |
| Christmas Day | December 25 | No processing — resumes next business day |
Peak Shopping Seasons
The following periods typically experience higher order volumes and may result in slightly extended processing and transit times:
Black Friday & Cyber Monday
Late November. The busiest shopping weekend of the year. Both our team and carrier networks experience peak volume. Allow extra time for delivery.
Christmas Season
December 1–25. Carrier networks are at full capacity. Please order well in advance to ensure delivery before Christmas. We will post our Christmas order cut-off dates on our website.
Valentine's Day & Mother's Day
February and May respectively. These are popular gifting periods that can see increased order volumes. Order a few days early to be safe.
During any period where we know delays are likely, we will: (1) post a clear notice on our website homepage, (2) update our processing time information on this Shipping Policy page, and (3) include delay notices in our order confirmation emails. We will always be upfront and honest about expected timelines — we never want you to be caught by surprise.
14. PO Boxes, APO, FPO & DPO Addresses
Shipping to non-standard US address types — what you need to know
We understand that many of our customers may use PO Boxes or military/government addresses. Here is a clear breakdown of what is and isn't possible for different US address types:
| Address Type | Can We Ship Here? | Notes |
|---|---|---|
| Standard US Street Address | ✓ Yes — Always | All shipping methods available. Always the most reliable option. |
| PO Box (USPS) | ⚠ Sometimes | USPS Economy shipments can usually deliver to PO Boxes. UPS and FedEx cannot deliver to PO Boxes. We recommend a street address for guaranteed delivery. |
| APO / FPO / DPO (Military) | ⚠ Contact Us First | Military addresses (Armed Forces Post Office, Fleet Post Office) may be possible via USPS. Please contact us before ordering to confirm availability and expected transit times. |
| Alaska & Hawaii | ✓ Yes | We ship to all addresses in Alaska and Hawaii. Transit times may be slightly longer than the contiguous 48 states. |
| US Territories (Puerto Rico, Guam, etc.) | ⚠ Contact Us First | Shipping to certain US territories may be possible. Please contact us before ordering to confirm availability and any applicable additional charges. |
If you are unsure whether we can deliver to your specific address type, please contact us at support@eviesdreamland.com or use our live chat before placing your order. We will confirm availability and advise you on the best shipping option for your address type. We always recommend using a full physical street address for the most reliable delivery experience.
15. Shipping Confirmation & Order Emails
Every email we send you and what each one means
From the moment you place your order to the moment it is delivered, we keep you fully informed at every key stage via email. Here is a complete overview of every email you can expect to receive from Evie's Dreamland and what each one tells you:
| Email Type | When You Receive It | What It Contains |
|---|---|---|
| Order Confirmation | Immediately after purchase | Order number, full itemised list of products ordered, your delivery address, total amount charged, and estimated delivery window |
| Shipping Confirmation | Within 24 hours of dispatch | Your tracking number, direct tracking link, carrier name, dispatch date, and updated estimated delivery window |
| Delivery Notification | When your order is delivered | Confirmation that your parcel has been delivered, delivery date and time, and any relevant carrier notes |
| Issue / Exception Alert | If a delivery issue arises | Details of the delivery issue (e.g., failed attempt, address problem), and next steps for resolution |
What to Do if You Don't Receive an Expected Email
- First, check your spam, junk, or promotions folder — our emails can occasionally be filtered by email clients.
- Make sure the email address you provided at checkout was entered correctly — check for typos in your email address.
- If you use Gmail, check the Promotions and Updates tabs in addition to your main inbox.
- If you have not received a Shipping Confirmation email within 5 business days of your order, contact us at support@eviesdreamland.com with your order number and we will resend your tracking information immediately.
In addition to our emails, your carrier (USPS, UPS, FedEx, or DHL) may send you independent delivery notifications via email or SMS directly to the contact details associated with your shipment. These carrier notifications provide real-time updates on your delivery status and may include options to rearrange delivery or redirect your parcel if you will not be home.
16. Returns, Refunds & Exchanges
Quick overview of what to do if you need to return or exchange an item
Our shipping policy covers the delivery of your order to you. If you need to return an item, exchange a product, or request a refund, these are covered under our separate Returns & Refund Policy. Here is a brief summary and link to that policy:
Returns
If you are not satisfied with your order for any reason, please review our Returns Policy for eligibility criteria, the returns window, and step-by-step instructions for returning your item.
Refunds
Eligible refunds are processed to your original payment method. Refund timelines and eligibility criteria are detailed in our full Refund Policy. Shipping fees may be non-refundable in certain situations.
Damaged / Wrong Items
If your order arrives damaged or incorrect, please follow the steps in Section 8 of this Shipping Policy and contact us within 48 hours of delivery. Full replacements or refunds are provided for verified claims.
For any return, exchange, or refund request — regardless of the reason — please always contact us first at support@eviesdreamland.com before sending any item back. Our team will guide you through the correct process and provide you with a return authorisation. Packages returned without prior authorisation may not be eligible for a refund or exchange.
17. Frequently Asked Questions
Quick, simple answers to our most commonly asked shipping questions
Click any question below to reveal the full answer. If your question isn't answered here, please contact our support team — we're always happy to help.
No. At this time, Evie's Dreamland ships exclusively to addresses within the United States. We do not offer international shipping. All orders must be delivered to a valid US address. We hope to expand our shipping destinations in the future and will announce this clearly on our website when it becomes available.
Your total estimated delivery time is 8 to 14 business days from the date you place your order. This includes our processing time of 3–4 business days (Monday–Friday) plus the transit time of 5–10 business days (Monday–Friday). Weekends and US public holidays are not counted as business days. Actual delivery times may vary slightly due to carrier delays or other factors outside our control.
Free Economy shipping is automatically applied to all orders with a subtotal of $50.00 or more. The $70.00 threshold is calculated after any discount codes or promotional offers have been applied. The free shipping option will appear automatically at checkout when your cart qualifies — no code needed. Free shipping applies to the Economy method only and does not apply to Standard shipping.
We work with several trusted US carrier partners including USPS, UPS, FedEx, DHL eCommerce, Amazon Logistics, and regional carriers such as LSO and OnTrac. The specific carrier selected for your order depends on your delivery address, package weight, and shipping method. Your carrier name and tracking number will be included in your Shipping Confirmation email, which you will receive within 24 hours of your order being dispatched.
Once your order has been handed to the carrier, you will receive a Shipping Confirmation email within 24 hours containing your tracking number and a direct link to track your parcel. It may take a further 24–48 hours for the tracking information to become active in the carrier's system after you receive the email. If you have not received a Shipping Confirmation email within 5 business days of ordering, please contact us at support@eviesdreamland.com.
You may request a cancellation within 24 hours of purchase, provided your order has not yet entered the processing stage. To request a cancellation, email us immediately at support@eviesdreamland.com with your order number. Once an order is in processing, it cannot be cancelled — in that case, you will need to receive the order and follow our Returns & Refund Policy. We recommend contacting us within 2 hours of ordering for the best chance of a successful cancellation.
If your order has not yet been dispatched, we may be able to update your shipping address. Please contact us within 24 hours of placing your order — ideally as soon as possible — at support@eviesdreamland.com with your order number and the complete corrected address. Once an order has been handed to the carrier, we are unable to change the delivery address as it is locked in the carrier's system. Please always double-check your address before completing your order.
Please do not discard any packaging. Take clear photographs of the outer packaging (all sides), the inner packaging materials, and the damaged item(s). Then email us at support@eviesdreamland.com within 48 hours of delivery with your order number and your photos attached. We will review your claim and arrange a full replacement or full refund for all verified cases. Please note: damage claims cannot be processed if reported after the 48-hour window.
If your tracking information has not updated for more than 15 business days, please contact us at support@eviesdreamland.com with your order number and tracking number. We will open a formal investigation with the carrier on your behalf. Once the investigation concludes and the carrier confirms the package is lost, we will offer you a replacement shipment or a full refund. We appreciate your patience during the investigation process and will keep you fully updated throughout.
First, please: (1) check all areas around your property — porch, back door, side gate, behind bins; (2) check with your immediate neighbours — the carrier may have left it with them; (3) contact your local post office or carrier facility with your tracking number; and (4) wait 24 hours as tracking can occasionally update slightly before physical delivery. If you still cannot locate your package after all of the above, email us at support@eviesdreamland.com with your order number and tracking number and we will investigate with the carrier on your behalf.
No. All applicable sales tax is already included in the product prices shown on our website. The price displayed on our product pages is the final price for each item. The only additional cost at checkout is the shipping fee (based on your chosen method and order weight), which is clearly shown before you confirm payment. There are absolutely no hidden taxes, handling fees, fuel surcharges, or any other charges added at checkout or after your order is placed.
USPS Economy shipments can generally deliver to PO Boxes. However, UPS and FedEx cannot deliver to PO Boxes. Since we automatically select the best carrier for your order, we strongly recommend using a full physical street address at checkout to guarantee successful delivery regardless of which carrier is assigned to your shipment. If you must use a PO Box, please contact us before placing your order and we will advise you on the best approach.
Evie's Dreamland is a USA-based company operated by World Wide Social Media LLC, based in New York. We fulfil orders through a network of authorised professional fulfilment centres located across the United States. Your specific order will be dispatched from the centre closest to your delivery address to help reduce transit time. All orders are fulfilled on behalf of Evie's Dreamland and all customer service is handled directly by our team.
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